Client Engagement Specialist

Australian Unity; Melbourne; Hybrid; AUD 65,000 - 85,000; Full time

Benefits offered by this job

Competitive salary

Work Laptop

Yearly Well-Being and Community leave days

Paid parental leave

Employee Referral Program

Employee Assistance Program

Maxxia Rewards

Discounts on health insurance

Job summary

A leading health services organization in Melbourne is seeking a Client Engagement Specialist to join their Mental Health Team. This role involves managing client onboarding and providing administrative support in a hybrid work environment. Ideal candidates will have experience in customer service and the ability to communicate sensitively with mental health clients. Competitive salary and various employee benefits are offered.

Qualifications

• Experience in a client-facing/phone-based customer service role is essential.
• Exceptional communication skills with the ability to build rapport on first interaction.
• Ability to communicate sensitively and professionally with people affected by mental health challenges.

Responsibilities

• Manage outbound contact with referred clients experiencing mental health challenges.
• Handle inbound phone/email enquiries.
• Provide general administrative support to team leaders and coordinators.

Skills

Client-facing experience

Sensitive communication

Interpersonal skills

Customer service

Rapport building

Tools

Genesys

Salesforce

Job description

Overview

Join to apply for the Client Engagement Specialist role at Australian Unity. An exciting full-time opportunity with our Mental Health Team. You will be the first point of contact for MindStep clients, providing a seamless onboarding experience to ensure they feel welcomed, supported, and valued, with an emphasis on laying the foundation for a positive, timely, and impactful relationship with our service.

This opportunity will be based in Melbourne with a hybrid work model.

What your role looks like

• Intake responsibilities including outbound contact with referred clients experiencing mental health challenges, scheduling appointments and program enrolment
• Management of inbound phone/email enquiries
• General administrative support to the MindStep & Healing Minds Team Leader as well as the Partnerships & Operations Coordinator
• Proactively work with internal stakeholders to enhance opportunities for cross-referrals

About You

• Experience in a client-facing/phone-based customer service role is essential
• Experience using Genesys and Salesforce would be highly valued
• A demonstrated ability to communicate sensitively and professionally with people affected by common mental health challenges
• Exceptional communication skills with the ability to build rapport on first interaction
• Strong interpersonal capabilities and ability to work cross-functionally with others to ensure a seamless client experience

What’s on Offer

• Competitive salary + Work Laptop
• Enjoy additional yearly Well-Being and Community leave days
• 14-week paid parental leave, with equal benefit for both parents
• Employee Referral Program
• Employee Assistance Program – support and assistance for you and your partner at those times in life when you need it most
• Maxxia Rewards - a great range of discounts and benefits at selected retail outlets, department stores, attractions, travel, cinemas, restaurants.
• Discounts across the Australian Unity business including Private Health Insurance, General Insurance + more!
• Available access to LinkedIn Learning courses through our great Learning platform

CVs sent via email will not be reviewed. To be included in the selection process, please submit a formal application using your Updated Resume by clicking APPLY. Applications will close once vacancies have been filled.

Contact Diti Vora (Talent Acquisition Specialist) on [e-mail] for any role related queries.

Australian Unity is an Equal Opportunity employer, and we encourage applications from all members of the community, including people of Aboriginal and Torres Strait Islander descent, culturally and linguistically diverse backgrounds and, mature aged people. To view our Reconciliation Action Plan, please see https://www.australianunity.com.au/about-us/reconciliation-action-plan