Care Partner

Australian Unity; Perth; Hybrid; AUD 60,000 - 80,000; Full time

Benefits offered by this job

Community, Wellbeing & Deep Listening Leave

Flexible Work Options

Career development opportunities

Staff discounts on insurance products

Fitness Passport access

Novated Car Leasing options

14 weeks paid Parental Leave

Job summary

A community-focused organization in Western Australia is seeking a Care Partner to guide customers through their care journey with compassion. In this role, you will work closely with families and clinical teams to develop holistic health plans and coordinate services. The position is hybrid, allowing for some remote work, and involves building trusted relationships with customers. Applicants should have experience in community care and strong communication skills. Additional leave benefits and flexible work options are provided.

Qualifications

• Experience in community or aged care with case management.
• Ability to build trusted relationships and handle sensitive conversations.
• Knowledge of funding streams, quality standards, and discharge planning.

Responsibilities

• Guide customers through care transitions and support them at home.
• Develop holistic health plans and coordinate multidisciplinary care.
• Maintain accurate records and participate in audits.

Skills

Customer focus

Case management

Communication skills

Problem-solving

Education

Certificate IV or Diploma in Community or Aged Care

Tools

Microsoft Suite

CRM systems

Job description

As a Care Partner, you’ll guide customers through their care journey with compassion. Working closely with families, clinical teams, and external providers, you’ll develop holistic health plans, coordinate services, and ensure customers receive safe, person‑centred care that enables them to age well at home or in a place of their choosing. This is a virtual role, with all customer support provided over the phone.

Hybrid opportunity with the option to work 2 days from home and 3 days from our Perth branch. Hourly rate of $44.23 + Super.

Key Accountabilities

• Build trusted relationships with customers and support them to achieve their goals at home.
• Conduct onboarding assessments, develop holistic health plans, and coordinate multidisciplinary services.
• Collaborate with clinical teams, families, and external providers to deliver safe, person‑centred care and optimal outcomes.
• Support customers through care transitions, including hospital discharge or changes in health needs, and follow up with offboarding where needed.
• Maintain accurate records in enterprise systems, participate in audits, and contribute to quality and continuous improvement initiatives.
• Identify opportunities for additional services and support to enhance customer outcomes and contribute to service growth.
• Promote safety, quality, compliance, and a culture of continuous improvement across all activities.

What You’ll Bring

• Experience in community or aged care, including case management and coordinating multidisciplinary care in the home.
• Strong customer focus, with the ability to build trusted relationships and handle sensitive conversations with empathy.
• Excellent verbal and written communication skills & tech savvy with Microsoft Suite and CRM systems
• Knowledge of funding streams, quality standards, audits, and experience supporting care transitions such as discharge planning.
• Strong decision‑making, problem‑solving, time management, and adaptability in a fast‑paced environment.
• Collaborative mindset, able to work effectively in a team‑based, matrix environment, liaising with families, clinicians, and external providers.
• Relevant qualifications (Certificate IV or Diploma in Community or Aged Care desirable).

Why work for Australian Unity?

• Additional Leave benefits including Community, Wellbeing & Deep Listening Leave
• Flexible Work Options –hybrid role combining client visits, Branch days & WFH as part of your week
• Career development with full access to LinkedIn Learning & internal opportunities
• Staff discounts across our insurance products as well as our travel and retail partners
• Fitness Passport – discounted access to 1,500+ gyms & facilities
• Novated Car Leasing options through our partners Maxxia or Flair Cars
• 14 weeks paid Parental Leave

Australian Unity is an Equal Opportunity employer, and we encourage applications from all members of the community, including people of Aboriginal and Torres Strait Islander descent, culturally and linguistically diverse backgrounds and, mature aged people. To view our Reconciliation Action Plan, visit https://www.australianunity.com.au/about-us/reconciliation-action-plan