Health Concierge - Clinical Scheduling Coordinator

Australian Unity; Perth; Hybrid; AUD 65,000 - 80,000; Full time

Benefits offered by this job

Hybrid work model

Wellbeing days

Extra annual leave (up to 2 weeks)

Employee discounts across Australian U

Novated leasing

Job summary

Australian Unity is seeking a Clinical Scheduling Coordinator to manage scheduling of allied health and nursing services, triage referrals, coordinate bookings and respond to intraday changes. You will liaise with third‑party providers to align service instructions with provider guidelines and maintain stable schedules for customers and clinicians.

This full‑time role offers hybrid flexibility with 3 in‑office days at West Perth and 2 days working from home, supporting home‑based care.

Qualifications

• Experience in scheduling and rostering environments is preferable.
• Exposure to operational or health-based industries is desirable, but not essential.
• Sound understanding of administration procedures and general business practices.
• Initiative in meeting tight deadlines, with strong attention to detail and flexibility to manage shifting priorities.
• Proficient in Microsoft Office suite.
• Well-developed interpersonal and communication skills (written and verbal).
• Ability to show empathy with customers and relatives.

Responsibilities

• Manage the scheduling of allied health and nursing services, triage referrals, coordinate bookings and respond to intraday changes.
• Liaise with third-party providers and ensure service instructions align with provider guidelines.
• Be the first point of contact for service changes, supporting customers and clinicians by maintaining stable, responsive schedules.
• Collaborate with workforce planning and operations to deliver seamless care experiences.

Skills

Scheduling & rostering

Microsoft Office

Communication skills

Empathy

Deadline orientation

Tools

CRM software

Job description

Remedy Healthcare is a leading provider of integrated healthcare for those who choose to live and age well at home. Our experienced team, work together to deliver high quality healthcare services, to everyday Australians. With services tailored for in home, community, virtual and Telehealth settings. At Remedy Healthcare we partner with Australian Unity so we can better support our customers and deliver high quality safe care in the comfort of the customers' home.

The Health Concierge - Clinical Team provides personalised and streamlined best practice clinical service triaging, prioritisation, clinical referral review and escalations, and scheduling experience across multiple programs of care, recovery, and treatment. The aim of this function is to match the right resource, to the right need, at the right time, to deliver the best possible outcome.

Your opportunity

As a Clinical Scheduling Coordinator, you'll play a pivotal role in ensuring our customers receive timely, high-quality care. In this fast-paced role, you'll manage the scheduling of allied health and nursing services, triage referrals, coordinate bookings, and respond to intraday changes. You'll also liaise with third-party providers and ensure service instructions align with preferred provider guidelines.

You will be the first point of contact for service changes, supporting both customers and clinicians by maintaining stable, responsive schedules. Working closely with workforce planning and operations teams, you'll help deliver seamless care experiences. Your coordination ensures our customers can continue living independently at home, while enabling our clinical workforce to operate efficiently and compassionately.

This full-time role offers hybrid flexibility with 3 in-office days at West Perth and 2 days working from home.

Your skills and experience

• Experience in scheduling and rostering environments is preferable
• Exposure to operational or health-based industries is desirable, but not essential
• Sound understanding of administration procedures and general business practices
• Initiative in meeting tight deadlines, with strong attention to detail and flexibility to manage shifting priorities.
• Proficient in Microsoft Office suite
• Well-developed interpersonal and communication skills (written and verbal)
• Ability to show empathy with customers and relatives

Why work for Australian Unity?

• Hybrid working - enjoy the flexibility of three days in the office and remote work
• Extra paid leave benefits, including Wellbeing, Community, and Deep Listening days each year
• Purchase additional leave - buy up to 2 extra weeks of annual leave each year
• Exclusive employee discounts across Australian Unity products, travel, and accommodation
• Novated leasing - salary package a new car through either Maxxia or Flare Cars and save on tax

Australian Unity is an Equal Opportunity employer. We encourage applications from all members of the community, including people of Aboriginal and Torres Strait Islander descent, culturally and linguistically diverse backgrounds and mature aged people.

To view our Reconciliation Action Plan, please click https://www.australianunity.com.au/about-us/reconciliation-action-plan