Clinical Scheduler

Australian Unity; City of Melbourne; Hybrid; AUD 70,000 - 90,000; Full time

Job summary

A leading Australian healthcare provider is seeking a Clinical Scheduler in Melbourne. This full-time role involves managing schedules for health services, triaging referrals, and coordinating bookings. Candidates should have experience in scheduling, strong communication skills, and the ability to adapt to changing priorities. This position offers a hybrid work model with benefits like extra leave and employee discounts.

Benefits

Hybrid working

Extra leave benefits

Purchase additional leave

Exclusive employee discounts

Novated leasing of vehicles

Qualifications

• Experience in scheduling and rostering environments is essential.
• Exposure to allied health or clinical industries is desirable.
• Well-developed interpersonal and communication skills (written and verbal).

Responsibilities

• Manage the scheduling of allied health and nursing services.
• Triage referrals and coordinate bookings.
• Act as the first point of contact for service changes.

Skills

Scheduling experience

Communication skills

Interpersonal skills

Tools

Microsoft Office

Job description

Clinical Scheduler – Australian Unity

Join to apply for the Clinical Scheduler role at Australian Unity

The Health Concierge – Clinical Team provides personalised and streamlined best practice clinical service triaging, prioritisation, clinical referral review and escalations, and scheduling experience across multiple programs of care, recovery, and treatment. The aim of this function is to match the right resource, to the right need, at the right time, to deliver the best possible outcome.

Your opportunity

As a Clinical Scheduling Coordinator, you’ll play a pivotal role in ensuring our customers receive timely, high-quality care. In this fast-paced role, you’ll manage the scheduling of allied health and nursing services, triage referrals, coordinate bookings, and respond to intraday changes. You’ll also liaise with third-party providers and ensure service instructions align with preferred provider guidelines.

You’ll be the first point of contact for service changes, supporting both customers and clinicians by maintaining stable, responsive schedules. Working closely with workforce planning and operations teams, you’ll help deliver seamless care experiences. Your coordination ensures our customers can continue living independently at home, while enabling our clinical workforce to operate efficiently and compassionately.

This full-time, Melbourne based role, offers hybrid flexibility with 3 in-office days at our Spring Street office.

Your skills and experience

• Experience in scheduling and rostering environments is essential
• Exposure to allied health or clinical industries is desirable but not essential – you may come from an EN, AHA or Medical Receptionist background
• Sound understanding of administration procedures and general business practices
• Initiative in completing tasks to tight deadlines and the flexibility to handle constantly changing priorities
• Proficient in Microsoft Office suite
• Well-developed interpersonal and communication skills (written and verbal)
• Ability to show empathy with customers and relatives

Why work for Australian Unity?

• Hybrid working– enjoy the flexibility of three days in the office and remote work
• Extra leave benefits, including Wellbeing, Community, and Deep Listening days each year
• Purchase additional leave– buy up to 2 extra weeks of annual leave each year
• Exclusive employee discounts across Australian Unity products, travel, and accommodation
• Novated leasing– salary package a new car through either Maxxia or Flare Cars and save on tax

Click APPLY or contact Anna at [e-mail] for a confidential discussion.

Australian Unity is an Equal Opportunity employer. We encourage applications from all members of the community, including people of Aboriginal and Torres Strait Islander descent, culturally and linguistically diverse backgrounds and mature aged people. To view our Reconciliation Action Plan, please click https://www.australianunity.com.au/about-us/reconciliation-action-plan