Cellar Door Supervisor

Vamp Wine Rooms; Pokolbin; On-site; AUD 70,000 - 100,000; Full time

Job summary

Vamp Wine Rooms in Pokolbin, NSW, seeks a Cellar Door Manager to oversee the winery's tasting room operations and lead a front-of-house team. You will develop strategies to boost sales and enhance the guest experience while maintaining inventory control and regulatory compliance.

The role requires a background in hospitality or wine with at least 3 years in a management position, strong wine knowledge, and excellent communication. Weekend and holiday work is expected as needed.

Qualifications

• Bachelor's degree in hospitality, business, or related field preferred.
• Minimum of 3 years of experience in a management role in the wine industry.
• Strong knowledge of wine production, varietals, and regions.
• Excellent communication and interpersonal skills.
• Ability to lead and motivate a team.
• Proficient in Microsoft Office and point-of-sale systems.
• Must be able to work weekends and holidays as needed.

Responsibilities

• Manage and oversee all aspects of the tasting room, including staff, inventory, and customer experience.
• Develop and implement strategies to increase sales and customer satisfaction.
• Train and supervise tasting room staff, ensuring they provide exceptional customer service and maintain a clean and organized environment.
• Coordinate with stakeholders adequate inventory levels and timely product releases.
• Plan and execute special events, including wine tastings, tours, and private events.
• Maintain accurate records of sales, inventory, and customer feedback.
• Ensure compliance with all state and federal regulations related to alcohol sales and service.

Skills

Management experience

Wine knowledge

Customer service

Team leadership

POS systems

MS Office

Weekend work

Education

Bachelor's degree in hospitality or related field

Tools

POS systems

Microsoft Office

Job description

We are seeking a highly motivated and experienced Cellar Door Manager to oversee the daily operations of our winery's tasting room. The ideal candidate will have a passion for wine, exceptional customer service skills, and a proven track record of managing a team.

Responsibilities:

• Manage and oversee all aspects of the tasting room, including staff, inventory, and customer experience
• Develop and implement strategies to increase sales and customer satisfaction
• Train and supervise tasting room staff, ensuring they provide exceptional customer service and maintain a clean and organized environment
• Coordinate with stakeholders adequate inventory levels and timely product releases
• Plan and execute special events, including wine tastings, tours, and private events
• Maintain accurate records of sales, inventory, and customer feedback
• Ensure compliance with all state and federal regulations related to alcohol sales and service

Qualifications:

• Bachelor's degree in hospitality, business, or related field preferred
• Minimum of 3 years of experience in a management role in the wine industry
• Strong knowledge of wine production, varietals, and regions
• Excellent communication and interpersonal skills
• Ability to lead and motivate a team
• Proficient in Microsoft Office and point-of-sale systems
• Must be able to work weekends and holidays as needed

Cellar Door Supervisor Pokolbin, New South Wales, AU