Wine Cellar Door Lead — Weekend & Guest Experience

Agnew Wines Pty; Pokolbin; On-site; AUD 60,000 - 75,000; Full time

Job summary

Audrey Wilkinson Cellar Door, perched on the foothills of Pokolbin in the Hunter Valley, seeks a confident Cellar Door Supervisor to lead our friendly team in delivering exceptional wine tasting experiences and guest services.

You will support the Cellar Door Manager with daily operations, including opening/closing procedures, end-of-day reconciliations, staff rostering and reservations, and you may handle unsupervised shifts on weekends.

Qualifications

• Must have customer service experience in hospitality or tourism.
• Experience supervising teams in wine, tourism or hospitality sectors.
• Familiarity with hospitality opening/closing procedures.
• Proficient with Microsoft Office and POS systems.
• Desirable: experience with Commerce7 and Rezdy.

Responsibilities

• Lead the cellar door team in delivering wine tasting experiences and guest service.
• Support Cellar Door Manager with daily operations, open/close procedures and end-of-day reconciliations.
• Assist with staff management and reservations as required.
• Occasionally run the cellar door unsupervised and roster weekend work.

Skills

Natural customer service

Supervisory experience in wine/tourism

Open and close procedures

Microsoft Office & POS systems

Commerce7 & Rezdy familiarity

Tools

Commerce7

Rezdy

Job description

Audrey Wilkinson Cellar Door, perched on the foothills of Pokolbin in the Hunter Valley, seeks a confident Cellar Door Supervisor to lead our friendly team in delivering exceptional wine tasting experiences and guest services.

You will support the Cellar Door Manager with daily operations, including opening/closing procedures, end-of-day reconciliations, staff rostering and reservations, and you may handle unsupervised shifts on weekends.