Cellar Door Attendant (Level 3)

Leeuwin Estate; Margaret River; Presencial; AUD 52.000 - 62.000; Jornada completa

Descripción de la vacante

Leeuwin Estate is seeking a Cellar Door Attendant (Level 3) to join our premium hospitality team in Western Australia. The role focuses on delivering refined tastings, building direct-to-consumer relationships, and driving sales with a strong commercial mindset. WSET Level 2 is essential, with Level 3 desirable.

You will engage high-value customers, manage stock and events, and work weekends and peak periods to uphold Leeuwin Estate's renowned service standards.

Formación

• Minimum 2 years' experience in premium hospitality or luxury retail.
• WSET Level 2 is essential; Level 3 is desirable.
• Advanced wine knowledge across international regions and styles.
• Proficient in POS and customer management systems.
• Current WA RSA certification.
• Excellent communication with collectors, trade and international clientele.

Responsabilidades

• Deliver premium wine tastings and ensure exceptional service across all interactions.
• Educate guests on Leeuwin Estate wines, winemaking philosophy and regional attributes.
• Guide purchasing decisions including premium wines and special releases.
• Develop direct-to-consumer relationships and build long-term customer engagement.
• Capture customer data for ongoing DTC communications and loyalty initiatives.
• Assist with tastings, tours, events and back-of-house stock management.
• Maintain presentation and cleanliness of the cellar door and tasting areas.

Conocimientos

WSET Level 2

POS systems

Customer management

Consultative selling

Educación

WSET Level 2 or equivalent

WSET Level 3 or equivalent

Descripción del empleo

Job Description

CELLAR DOOR ATTENDANT (LEVEL 3)

Full Time Part Time Casual Immediate Start

Leeuwin Estate, one of the founding wineries in the Margaret River region of Western Australia, is a family-owned and operated producer with an international reputation for creating wines ranking alongside the world's finest. Now under the stewardship of three generations of the founding family, who work alongside a team of dedicated viticulturalists and winemakers, our focus remains firmly on creating site expressive wines of the finest quality. We are an energetic and dynamic team who strive for excellence at every level.

JOB SUMMARY

The Cellar Door Attendant is a brand ambassador, entrusted with delivering refined, memorable and commercially impactful guest experiences to visitors to the Estate. This role is responsible for presenting our wines with knowledge and sophistication, as well as driving direct-to-consumer engagement, sales performance, and long-term customer relationships.

The successful candidate will combine advanced wine knowledge (WSET Level 2 essential) with polished service delivery and a strong commercial mindset.

KEY DUTIES

• Ensure the Leeuwin Estate Cellar Door philosophy of excellence is consistently delivered across all interactions, maintaining the highest service standards and client expectations.
• Deliver engaging, educational, and premium wine tastings that reflect Leeuwin Estate's reputation.
• Provide in-depth education to guests on Leeuwin Estate's wines, winemaking philosophy, vineyard practices, and the Margaret River region.
• Confidently guide purchasing decisions, including premium tier wines, museum releases, large formats and vertical selections.
• Drive the Leeuwin Estate direct to consumer (DTC) Cellar Door relationships, building enduring customer relationships with high-value customers to generate repeat visitation and long-term purchasing behaviour.
• Capture accurate and meaningful customer data to support ongoing DTC communication and engagement strategies.
• Assist with all customer wine tastings, tour group visits, trade guests', immersive tours and tastings, and VIP customers.
• Stock and restock merchandise, wine, and other items for sale as required.
• Maintain presentation, cleanliness, and organisation of Cellar Door and all tasting areas.
• Pack and prepare wines for shipment.
• Assist with stocktake and restocking of Cellar Door back-of-house areas.
• Assist with set-up and pack-down for events and functions.
• Ensure all conduct meets the requirements set out in Leeuwin Estate's OHS manual and complies with Australian Liquor Laws.
• Availability to work weekends, public holidays and peak tourism periods.

EDUCATION & EXPERIENCE

• Minimum 2 years' experience in a premium hospitality, luxury retail, or high-end cellar door environment.
• Demonstrated success within a direct-to-consumer setting.
• WSET Level 2 or equivalent (essential). WSET Level 3 or equivalent (highly desirable).
• Advanced wine knowledge across key international regions and styles.
• A strong understanding of Margaret River's regional and stylistic characteristics.
• Refined communication skills with the ability to engage confidently with collectors, trade, and international clientele.
• Highly developed consultative selling skills with a commercial mindset.
• Proficient in POS and customer management systems.
• Current WA RSA certification.