Cellar Door Staff - Casual Positions

Hanging Tree Wines; Pokolbin; On-site; AUD 30,000 - 44,000; Full time

Benefits offered by this job

Staff discounts on wine

Wine knowledge training

Flexible shifts

Job summary

Hanging Tree Wines in Pokolbin, NSW is seeking enthusiastic Cellar Door Staff for casual shifts. You will welcome guests, present our wines, run tastings, and process sales with a friendly, professional approach.

Experience in hospitality is helpful, RSA is required or willing to obtain. Flexible weekends and public holidays, strong numeracy, and comfort with POS systems will help you thrive in a dynamic wine retail environment within Australia’s premier wine region.

Qualifications

• Strong interpersonal and communication skills for engaging guests from diverse backgrounds.
• Passion for wine, hospitality, or willingness to learn about products.
• Casual, weekend and public holiday availability.
• Friendly, positive attitude and professional demeanor.
• Reliable and flexible to work casual shifts.
• Ability to work independently and as part of a team.
• Basic numeracy and comfort using POS systems.
• Full working rights in Australia and RSA certificate (or willingness to obtain).
• Keen interest in delivering exceptional guest experiences.

Responsibilities

• Greet and welcome guests with warmth and professionalism.
• Provide recommendations and information on our wine range and tasting notes.
• Conduct wine tastings and guide guests through tasting experiences.
• Process sales transactions accurately using POS systems.
• Handle guest inquiries and deliver exceptional service.
• Maintain a clean, inviting cellar door environment.
• Assist with promotions and events as required.
• Build relationships with regular customers and encourage repeat visits.
• Follow health, safety and hygiene protocols.

Skills

Interpersonal skills

Customer service

Flexibility

Numeracy

POS proficiency

Education

RSA certificate

Tools

Point-of-sale systems

Job description

Hanging Tree Wines is a respected winery located in the heart of the Hunter Valley wine region. We are dedicated to crafting exceptional wines and providing an outstanding experience for our visitors. Our cellar door is a welcoming space where wine enthusiasts and curious guests alike can discover our carefully curated collection, learn about our winemaking process, and enjoy the warm hospitality that defines our brand. We take pride in our commitment to quality, authenticity, and creating memorable experiences for every guest who walks through our doors.

About the role

We are seeking enthusiastic and personable Cellar Door Staff to join our team on a casual basis. This is a fantastic opportunity to be part of the vibrant hospitality and tourism industry at one of the Hunter Valley's distinguished wineries. Based in Pokolbin, NSW, you will be the face of Hanging Tree Wines, welcoming guests, showcasing our products, and delivering exceptional customer service. This role is perfect for individuals who are flexible, adaptable, and passionate about wine and hospitality.

Key responsibilities

Greeting and welcoming guests to the cellar door with genuine warmth and professionalism

Providing knowledgeable recommendations and information about our wine range and tasting notes

Conducting wine tastings and guiding guests through the tasting experience

Processing sales transactions efficiently and accurately using point-of-sale systems

Handling customer inquiries and providing exceptional service to ensure guest satisfaction

Maintaining a clean, organised and inviting cellar door environment

Assisting with promotional activities and events as required

Building relationships with regular customers and encouraging repeat visits

Following all health, safety and hygiene protocols

What we're looking for

Strong interpersonal and communication skills with the ability to engage guests from diverse backgrounds

A genuine passion for wine, hospitality, or a willingness to learn about our products

Previous customer service or hospitality experience (desirable but not essential for the right candidate)

A friendly, positive attitude and professional demeanour

Reliability and flexibility to work casual shifts, including weekends and public holidays

Ability to work independently and as part of a team

Basic numeracy skills and comfort using technology and point-of-sale systems

Full working rights in Australia and a valid RSA (Responsible Service of Alcohol) certificate or willingness to obtain one

A keen interest in providing exceptional customer experiences

What we offer

As a casual team member at Hanging Tree Wines, you will enjoy the opportunity to work in a dynamic and welcoming environment within one of Australia's premier wine regions. We offer flexible working arrangements that allow you to balance your other commitments, along with an attractive hourly rate. Our team is supportive and collaborative, and we invest in the development of our staff through wine knowledge training and customer service coaching. You will have the chance to be part of a passionate team, meet interesting people from around the world, and develop valuable skills in hospitality and wine retail. We also offer staff discounts on our wine range and other complimentary benefits.