Casual Wine Cellar Door Host Pokolbin

Hanging Tree Wines; Pokolbin; On-site; AUD 30,000 - 44,000; Full time

Benefits offered by this job

Staff discounts on wine

Wine knowledge training

Flexible shifts

Job summary

Hanging Tree Wines in Pokolbin, NSW is seeking enthusiastic Cellar Door Staff for casual shifts. You will welcome guests, present our wines, run tastings, and process sales with a friendly, professional approach.

Experience in hospitality is helpful, RSA is required or willing to obtain. Flexible weekends and public holidays, strong numeracy, and comfort with POS systems will help you thrive in a dynamic wine retail environment within Australia’s premier wine region.

Qualifications

• Strong interpersonal and communication skills for engaging guests from diverse backgrounds.
• Passion for wine, hospitality, or willingness to learn about products.
• Casual, weekend and public holiday availability.
• Friendly, positive attitude and professional demeanor.
• Reliable and flexible to work casual shifts.
• Ability to work independently and as part of a team.
• Basic numeracy and comfort using POS systems.
• Full working rights in Australia and RSA certificate (or willingness to obtain).
• Keen interest in delivering exceptional guest experiences.

Responsibilities

• Greet and welcome guests with warmth and professionalism.
• Provide recommendations and information on our wine range and tasting notes.
• Conduct wine tastings and guide guests through tasting experiences.
• Process sales transactions accurately using POS systems.
• Handle guest inquiries and deliver exceptional service.
• Maintain a clean, inviting cellar door environment.
• Assist with promotions and events as required.
• Build relationships with regular customers and encourage repeat visits.
• Follow health, safety and hygiene protocols.

Skills

Interpersonal skills

Customer service

Flexibility

Numeracy

POS proficiency

Education

RSA certificate

Tools

Point-of-sale systems

Job description

Hanging Tree Wines in Pokolbin, NSW is seeking enthusiastic Cellar Door Staff for casual shifts. You will welcome guests, present our wines, run tastings, and process sales with a friendly, professional approach.

Experience in hospitality is helpful, RSA is required or willing to obtain. Flexible weekends and public holidays, strong numeracy, and comfort with POS systems will help you thrive in a dynamic wine retail environment within Australia’s premier wine region.