CELINE - Senior Client Advisor - CHADSTONE

LVMH Group; Australia; Remote; AUD 60,000 - 80,000; Full time

Benefits offered by this job

Commissions

Staff discount

Referral incentives

Extra leave

Employee Assistance Program

Job summary

CELINE Melbourne is seeking a Senior Client Advisor to act as brand ambassador, deliver exceptional clienteling, and lead by example in a busy luxury retail environment. The role covers sales performance, product knowledge, and teamwork across the Chadstone store.

The candidate should have a minimum of 3 years in luxury retail, a proven sales record, and strong client relationships, with availability for a Sunday-Thursday roster.

Qualifications

• Minimum 3 years of luxury retail or premium fashion sales experience.
• Proven track record of meeting or exceeding sales targets and KPIs.
• Strong clienteling skills with ability to build long-term relationships.

Responsibilities

• Commercial Performance: drive store success by achieving sales targets and KPIs.
• Clienteling & Sales: engage clients, structured outreach, cross-selling.
• Team Development: train and support fellow Client Advisors on policies and procedures.
• Operations & Inventory: assist with stock control and back-of-house coordination.
• Visual Merchandising & Compliance: uphold brand visuals and store standards.

Skills

Luxury retail sales

Clienteling

KPI achievement

Product knowledge

Job description

CELINE, founded in 1945 by Céline Vipiana, is an iconic French Leather-Goods, Fashion & Couture House belonging to the LVMH Group. CELINE’s ambition is to be one of the most iconic luxury brands worldwide. To make this vision a reality we are looking for agile, passionate and authentic personalities who are eager to evolve in a highly creative and challenging environment.

YOUR WORK ENVIRONMENT

As a Senior Client Advisor, you will be the role model for the team, in terms of being the brand ambassador of CELINE, possessing clienteling skills and mindset, achieving KPIs and ensuring back office activities are in line with brand guidelines.

Join our Melbourne retail team in a full-time capacity, located at our Chadstone location.

Job responsibilities

Commercial Performance: Drive store success by consistently achieving sales targets and KPIs through a strong commercial mindset and deep product knowledge.

Clienteling & Sales: Proactively engage clients, execute structured outreach, and utilize cross-selling techniques to maximize sales and build long-term loyalty.

Team Development: Foster a collaborative and supportive team environment by sharing product knowledge, assisting colleagues in achieving sales goals, and training new Client Advisors on company policies, store procedures, and Maison standards.

Operations & Inventory: Maintain efficient stock control by tracking physical inventory, managing back‑of‑house operations, and coordinating product replenishment with management.

Visual Merchandising & Compliance: Uphold visual merchandising standards, personal presentation guidelines, and internal operational procedures to protect the Maison's brand image.

Profile

Minimum 3 years of retail sales experience (luxury retail or ready‑to‑wear preferred).

Proven track record of consistently meeting or exceeding commercial sales targets and KPIs.

Strong clienteling skills with the ability to build and maintain lasting client relationships.

Advanced product knowledge with a focus on cross‑selling and upselling across categories.

Experience supporting inventory control, back‑of‑house operations, and visual merchandising standards.

The successful candidate must be available to work a Sunday‑Thursday roster.

WHAT YOU CAN LOOK FORWARD TO

• Attractive remuneration package inclusive of potential monthly commissions and annual bonus incentives
• Generous staff discount available across LVMH Fashion Group (subject to eligibility criteria)
• Employee Referral Incentives and programs available
• Extra additional leave entitlements and well‑being initiatives including study leave etc.
• LVMH Heart Fund: 24/7 Access to confidential Employee Assistance Program

Grow your career with us! - Explore exciting career development opportunities at CELINE and within the LVMH Group.

OUR COMMITMENT

CELINE is an equal opportunity employer. We want to offer an inclusive environment of mutual respect where we welcome diversity and where all our employees feel included developed and heard.

We are committed to the prevention of all discrimination, providing equal opportunities to all applicants regardless of gender, gender expression, disability, origin, background, religious beliefs or sexual orientation or any other basis protected by law.

CELINE recruits and recognizes all types of talents and singularities.

Celine is a luxury French fashion House founded in 1945 by Céline Vipiana.

Crafting Dreams Starts With Yours

At LVMH, people make the difference in the art of crafting dreams. Our people fuel our dynamic, entrepreneurial culture. We value collective ambitions, encouraging our talents to push boundaries and champion a curious, audacious state of mind. Our commitment to excellence is reflected in nurturing every individual with a growth mindset and development opportunities, consistently empowering them to reach their full potential. We are actively committed to positive impact through an inclusive environment that supports and gives back to our talented community. Join us at LVMH, where your talent is at the heart of our collective successes.