CELINE - Senior Client Advisor - CHADSTONE

Celine; City of Melbourne; On-site; AUD 70,000 - 95,000; Full time

Benefits offered by this job

Monthly commissions

Annual bonus incentives

Staff discount

Employee referral incentives

Extra leave entitlements

LVMH Heart Fund / EAP

Career development opportunities

Job summary

CELINE Melbourne is seeking a Senior Client Advisor to be the brand ambassador on the shop floor, delivering exceptional service, deep product knowledge and clienteling excellence at Chadstone.

You will lead by example, meet KPIs, train new staff, support inventory and back-of-house, and uphold visual merchandising standards while enjoying a remuneration package with commissions, staff discount, and career growth opportunities.

Qualifications

• Minimum 3 years of retail sales experience (luxury retail or ready-to-wear preferred).
• Proven track record of meeting or exceeding commercial sales targets and KPIs.
• Strong clienteling skills with ability to build lasting client relationships.
• Advanced product knowledge with focus on cross-selling and upselling across categories.
• Experience supporting inventory control, back-of-house operations, and visual merchandising standards.

Responsibilities

• Commercial Performance: Drive store success by consistently achieving sales targets and KPIs through a strong commercial mindset and deep product knowledge.
• Clienteling & Sales: Proactively engage clients, execute structured outreach, and utilize cross-selling techniques to maximize sales and build long-term loyalty.
• Team Development: Foster a collaborative and supportive team environment by sharing product knowledge, training new Client Advisors on policies, store procedures and Maison standards.
• Operations & Inventory: Maintain efficient stock control by tracking physical inventory, managing back-of-house operations, and coordinating product replenishment with management.
• Visual Merchandising & Compliance: Uphold visual merchandising standards, personal presentation guidelines, and internal operational procedures to protect the Maison's brand image.

Skills

Clienteling

Cross-selling

Upselling

Product knowledge

Team collaboration

Job description

CELINE, founded in 1945 by Céline Vipiana, is an iconic French Leather-Goods, Fashion & Couture House belonging to the LVMH Group. CELINE’s ambition is to be one of the most iconic luxury brands worldwide. To make this vision a reality we are looking for agile, passionate and authentic personalities who are eager to evolve in a highly creative and challenging environment.

YOUR WORK ENVIRONMENT

As a Senior Client Advisor, you will be the role model for the team, in terms of being the brand ambassador of CELINE, possessing clienteling skills and mindset, achieving KPIs and ensuring back office activities are in line with brand guidelines.

Join our Melbourne retail team in a full-time capacity, located at our Chadstone location.

Job responsibilities

• Commercial Performance: Drive store success by consistently achieving sales targets and KPIs through a strong commercial mindset and deep product knowledge.
• Clienteling & Sales: Proactively engage clients, execute structured outreach, and utilize cross-selling techniques to maximize sales and build long-term loyalty.
• Team Development: Foster a collaborative and supportive team environment by sharing product knowledge, assisting colleagues in achieving sales goals, and training new Client Advisors on company policies, store procedures, and Maison standards.
• Operations & Inventory: Maintain efficient stock control by tracking physical inventory, managing back-of-house operations, and coordinating product replenishment with management.
• Visual Merchandising & Compliance: Uphold visual merchandising standards, personal presentation guidelines, and internal operational procedures to protect the Maison's brand image.

Profile

• Minimum 3 years of retail sales experience (luxury retail or ready-to-wear preferred).
• Proven track record of consistently meeting or exceeding commercial sales targets and KPIs.
• Strong clienteling skills with the ability to build and maintain lasting client relationships.
• Advanced product knowledge with a focus on cross-selling and upselling across categories.
• Experience supporting inventory control, back-of-house operations, and visual merchandising standards.

The successful candidate must be available to work a Sunday-Thursday roster.

WHAT YOU CAN LOOK FORWARD TO

• Attractive remuneration package inclusive of potential monthly commissions and annual bonus incentives
• Generous staff discount available across LVMH Fashion Group (subject to eligibility criteria)
• Employee Referral Incentives and programs available
• Extra additional leave entitlements and well-being initiatives including study leave etc.
• LVMH Heart Fund: 24/7 Access to confidential Employee Assistance Program
• Grow your career with us! - Explore exciting career development opportunities at CELINE and within the LVMH Group.

OUR COMMITMENT

CELINE is an equal opportunity employer. We want to offer an inclusive environment of mutual respect where we welcome diversity and where all our employees feel included developed and heard.

We are committed to the prevention of all discrimination, providing equal opportunities to all applicants regardless of gender, gender expression, disability, origin, background, religious beliefs or sexual orientation or any other basis protected by law.

CELINE recruits and recognizes all types of talents and singularities.