Casual Duty Manager - Clocktower

Council Jobs; Melbourne; Presencial; AUD 59.000 - 84.000; Jornada completa

Descripción de la vacante

Moonee Valley City Council is seeking a Casual Duty Manager for Clocktower Centre in Melbourne. You will oversee Front of House operations for performances, events and functions, ensuring outstanding customer service for patrons, hirers and users.

The role involves liaising with event hirers, managing staff during events and upholding safety and operational standards. First Aid and RSA/Working with Children certifications are essential.

Formación

• Experience in a customer service role, preferably in arts/events.
• Leadership, problem-solving and interpersonal skills are essential.

Responsabilidades

• Lead the Front of House team to ensure exceptional customer service.
• Supervise Front of House, Box Office, Catering and Technical staff during events.
• Communicate clearly with patrons, hirers and team members for smooth operations.
• Ensure safety protocols, including emergency evacuation procedures, are followed.
• Ensure venue equipment is set up, used and packed down per policies.
• Manage venue operations including equipment setup, merchandise sales and first aid.
• Complete Daily Event Reports, Costing Reports and Incident Reports.

Conocimientos

Leadership

Customer service

Event management

Communication

Descripción del empleo

• Casual position.
• Salary of $52.09 per hour plus 12% superannuation, commensurate with skills and experience.
• Band SE-2.

The Opportunity

Are you passionate about the arts and customer service? Do you have experience in managing events and leading teams? The Moonee Valley City Council is looking for aCasual Duty Manager to join the Clocktower Centre team. You will oversee Front of House operations for performances, events, and functions, ensuring exceptional customer service for patrons, hirers, and users of the Centre. Your role will involve liaising with event hirers, managing staff, and ensuring the venue runs smoothly for all events, all while upholding safety and operational standards.

Key Responsibilities

• Lead the Front of House team, ensuring exceptional customer service is provided.
• Supervise and coordinate Front of House, Box Office, Catering, and Technical staff during events.
• Communicate clearly with patrons, hirers, and team members to ensure smooth operations.
• Ensure safety protocols, including emergency evacuation procedures, are followed.
• Ensure that venue equipment is set-up, used and packed down as per Clocktower Centre safe working policies and procedures.
• Manage venue operations, including equipment setup, merchandise sales, and first aid.
• Ensure that all relevant reports are completed, including Daily Event Report, Costing Report, and Incident Reports.

Skills & Experience

The ideal candidate will have demonstrated experience in a customer service role, preferably within the performing arts or events industry. Strong leadership, problem-solving, and interpersonal skills are essential, along with the ability to manage diverse teams effectively. Experience in a customer-facing role, especially in managing events and understanding the needs of patrons and hirers, will be highly valued. Applicants should be able to manage competing priorities, remain calm under pressure, and communicate effectively with a wide range of people. A First Aid qualification and Working with Children or Responsible Service of Alcohol certifications are essential.

For further information, please view thePosition Description and or contact Angus Bell, Acting Team Leader Performing Arts Operations and Programs (03) 9243 1*** to seek further insights to the role.

Please note: Applications may be reviewed as they are received, and Council reserves the right to close this advertisement prior to the current closing date.