Casual Theatre Guest Experience Associate

Narrabri Shire Council; Narrabri; On-site; AUD 39,000 - 50,000; Part time

Benefits offered by this job

Casual hourly rate

Job summary

Narrabri Shire Council is seeking Front of House Attendants for The Crossing Theatre, a busy community venue with cafés, candy bar, box office and event spaces. You will deliver friendly service across multiple areas, ensuring smooth operations across shifts.

You'll support guests, upsell, handle tickets and food service while maintaining safety and high standards. Availability on weekdays and weekends is required; RSA/WWCC/food handlers training preferred.

Qualifications

• Experience in customer-facing roles in busy environments.
• Ability to work in a fast-paced venue across multiple areas.
• Willingness to obtain RSA, WWCC and Food Handlers training.

Responsibilities

• Greet and seat cafe guests, take orders, prepare drinks, deliver meals.
• Make menu recommendations and upsell extras.
• Sell tickets and serve at the candy bar and box office; guide movie choices.
• Operate POS and handle cash per Council policy.
• Answer phone and counter enquiries; respond to feedback/complaints.
• Start cinema projectors and troubleshoot basic errors.
• Maintain cleanliness and presentation of the venue.
• Minimise wastage and foster repeat customers.
• Share ideas to improve guest experience.
• Follow Food Safety and RSA and Movie Classification rules.

Skills

Customer service

Reliability

Punctuality

Verbal communication

Math skills

Microsoft Office

Teamwork

Problem solving

Organization

Multitasking

RSA

Working with Children Check

Food Handlers training

Education

Hospitality qualifications

Tools

POS system

Cash handling

Microsoft Office

Job description

Front of House Attendants - The Crossing Theatre

Front of House Attendants - The Crossing Theatre

• Be part of a close team at one of Narrabri's most popular community venues
• Put your customer service skills to work in a busy, varied venue
• Attractive hourly casual rate on offer

About The Crossing Theatre

The Crossing Theatre is Narrabri Shire Council’s multi-purpose entertainment venue, with two cinemas, the Crossing Café and four event spaces, all fully licensed. It operates seven days a week, so as a Front of House Attendant you’ll work across the café, candy bar, box office and events, serving everyone from movie-goers and café diners to function guests. You’ll be part of a close team at one of Narrabri’s most popular community venues.

About the Job

Look after guests across the café, candy bar, box office and events at The Crossing Theatre. Deliver outstanding service, keep things running smoothly and help us exceed expectations every shift.

Your duties will include:

• Greeting and seating café guests, taking orders, preparing drinks and delivering meals
• Making menu recommendations and suggesting extras
• Selling tickets, serving ready-to-eat food and recommending movies at the candy bar and box office
• Using the point-of-sale system and handling cash in line with Council policy
• Answering phone and counter enquiries, and responding to feedback and complaints
• Starting the cinema projectors and troubleshooting basic errors
• Keeping the venue clean, well maintained and presented to a high standard
• Minimising wastage and building relationships that keep customers coming back
• Sharing ideas to improve the guest experience
• Following Food Safety, Responsible Service of Alcohol and Movie Classification requirements

For further information on the role, please see the attached position description or contact Ricky Mason, Manager Entertainment and Leisure Services on (02) 6799 6***.

About You

You’re friendly, dependable and happy to be busy. You’ll bring:

• Reliability and punctuality
• Customer service experience, including working with the public and in a team
• Well-developed verbal communication skills
• Mathematical ability and/or knowledge of point-of-sale systems
• Strong organisational skills, with the ability to prioritise and multitask in a fast-paced environment
• Problem-solving skills and the initiative to act on them
• Sound keyboard and computer skills, including Microsoft Office, and the ability to become proficient in Council’s software programs
• Availability for weekday and weekend shifts, including day, afternoon, evening and night work

Hospitality qualifications and Local Government experience are desirable.

You’ll need to be able to obtain and uphold a current NSW Responsible Service of Alcohol (RSA) Certificate, a current NSW Working with Children Check clearance and current Food Handlers training.

If you have a passion for providing outstanding customer service and thrive in a fast-paced environment, we want to hear from you!

How to Apply

If you are ready to take this exciting opportunity, all you need to do is follow the steps below:

Click the 'Application Form Tab'

Complete all information as required

Attach your Resume, Cover Letter and Drivers Licence

Once completed click 'Submit'

Please note that all correspondence regarding your application status and interview will be forwarded via email.

Closing date for applications is Friday, 30 October 2026 at 5:00pm.

Narrabri Shire Council reserves the right to close or withdraw vacancies before the advertised closing date or extend without prior notice.

Narrabri Shire Council is proud to be an equal-opportunity employer. We support difference and thrive on it for the benefit of our employees and community and are committed to celebrating diversity and creating an inclusive environment for all employees.

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