Casual Duty Manager - Clocktower

Moonee Valley City Council; Melbourne; On-site; AUD 59,000 - 84,000; Full time

Job summary

Moonee Valley City Council’s Clocktower Centre is seeking a Casual Duty Manager to oversee Front of House operations for performances, events and functions. You will lead staff, liaise with event hirers, and ensure exceptional customer service while maintaining safety and operational standards.

The role requires experience in events, strong leadership, and essential First Aid and RSA/Working with Children certifications. The position is casual with responsibilities across all event types.

Qualifications

• Experience in a customer service role, ideally within performing arts or events.
• Strong leadership and ability to manage diverse teams.
• First Aid qualification and Working with Children or RSA certifications are essential.

Responsibilities

• Lead the Front of House team to ensure exceptional service.
• Supervise Front of House, Box Office, Catering and Technical staff during events.
• Communicate clearly with patrons, hirers and staff for smooth operations.
• Ensure safety protocols, including evacuations, are followed.
• Oversee venue setup, merchandise sales, and first aid arrangements.
• Manage venue operations, including equipment setup and packing, and reports.

Skills

Customer service

Leadership

Problem solving

Communication

Interpersonal skills

Team management

First Aid

Working with Children

Responsible Service of Alcohol

Job description

Moonee Valley City Council – Moonee Ponds VIC

• Casual position.
• Salary of $52.09 per hour plus 12% superannuation, commensurate with skills and experience.
• Band SE-2.

The Opportunity

Are you passionate about the arts and customer service? Do you have experience in managing events and leading teams? The Moonee Valley City Council is looking for a Casual Duty Manager to join the Clocktower Centre team. You will oversee Front of House operations for performances, events, and functions, ensuring exceptional customer service for patrons, hirers, and users of the Centre. Your role will involve liaising with event hirers, managing staff, and ensuring the venue runs smoothly for all events, all while upholding safety and operational standards.

Key Responsibilities

• Lead the Front of House team, ensuring exceptional customer service is provided.
• Supervise and coordinate Front of House, Box Office, Catering, and Technical staff during events.
• Communicate clearly with patrons, hirers, and team members to ensure smooth operations.
• Ensure safety protocols, including emergency evacuation procedures, are followed.
• Ensure that venue equipment is set-up, used and packed down as per Clocktower Centre safe working policies and procedures.
• Manage venue operations, including equipment setup, merchandise sales, and first aid.
• Ensure that all relevant reports are completed, including Daily Event Report, Costing Report, and Incident Reports.

Skills & Experience

The ideal candidate will have demonstrated experience in a customer service role, preferably within the performing arts or events industry. Strong leadership, problem-solving, and interpersonal skills are essential, along with the ability to manage diverse teams effectively. Experience in a customer-facing role, especially in managing events and understanding the needs of patrons and hirers, will be highly valued. Applicants should be able to manage competing priorities, remain calm under pressure, and communicate effectively with a wide range of people. A First Aid qualification and Working with Children or Responsible Service of Alcohol certifications are essential.

For further information, please view the Position Description and or contact Angus Bell, Acting Team Leader Performing Arts Operations and Programs (03) 9243 1*** to seek further insights to the role.

Please note: Applications may be reviewed as they are received, and Council reserves the right to close this advertisement prior to the current closing date.