Casual Ticketing Administrator

ICC Sydney; Sydney; On-site; AUD 34,000 - 44,000; Part time

Benefits offered by this job

Free daily meals

Discounted car parking

Dry cleaning

Access to exclusive health insurance

Executive superannuation

Team social events

Discounted event tickets

Job summary

ICC Sydney is seeking a Ticketing Administrator to coordinate the Group Bookings process for major events, delivering precise ticketing administration and handling enquires for the ICC Sydney Live Events team. The role is casual, offering up to 30 hours per week on a seven-day rotating roster, with typical hours 9am–5pm and occasional evenings and weekends.

You will deliver outstanding customer service, support casual box office staff, and drive ticketing performance while maintaining accurate

Qualifications

• Experience in ticketing, box office or customer service, preferably in live events.
• Experience coordinating group bookings and ticket allocations with accuracy.
• Strong attention to detail and ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Deliver exceptional customer service and manage ticketing enquiries promptly.
• Support casual box office staff and ensure a positive patron experience.
• Coordinate ticketing operations including sales, allocations, group bookings and reporting.
• Maintain accurate ticketing records and event information for delivery and reporting.
• Provide administrative and event-day support to the ICC Sydney Live Events team.

Skills

Ticketing experience

Box office

Customer service

Group bookings

MS Office

Ticketek Aspect

Education

Higher School Certificate or equivalent

Tools

Ticketek Aspect

Job description

At ICC Sydney, Australia's leading convention, exhibition and entertainment precinct, we're more than just a world class venue and brand - we're a community of passionate professionals dedicated to putting our people first. As part of our close-knit team, you'll help deliver unforgettable events and experiences in a space that fosters creativity and collaboration.

The Consortium involving Darling Harbour Live, Placemaking NSW, and ICC Sydney, as part of the Public Private Partnership (PPP) delivering ICC Sydney, includes the architectural landmark - The Cutaway, as part of the PPP portfolio. With its striking architecture and prime location in the heart of Barangaroo, The Cutaway is a premium stage for festivals, immersive experiences, corporate launches, exhibitions, gala dinners and creative industry showcases - making it an extraordinary location for our team members to work.

We prioritise inclusivity and support, creating an environment where every team member can thrive. If you need any adjustments during the recruitment process, don't hesitate to reach out to our team at *******@iccsydney.com or call 02 9215 7***. You can also connect with one of our internal diversity streams for additional support.

About this opportunity:

The Ticketing Administrator is responsible for coordinating the Group Bookings process for key events such as the Premier's Gala Concert 2027, delivering accurate and efficient ticketing administration, managing internal and external ticketing enquiries, and providing event support for ICC Sydney Live Events ticketing team. The role is focused on delivering a high standard of service for customers, clients, venue partners, and internal stakeholders.

This is a casual position offering up to 30 hours per week on a seven-day rotating roster. While this role is primarily office-based during standard business hours (9am - 5pm, Monday to Friday) occasional evening and weekend work may be required to support operational requirements.

You will:

• Deliver exceptional customer service by building and maintaining positive relationships with customers, clients, venue partners, and internal stakeholders, ensuring all ticketing enquiries and requests are managed promptly and professionally.
• Provide guidance and support to casual box office staff, contributing to effective team performance and a positive patron experience.
• Support the achievement of ticketing and attendance targets through proactive ticketing administration and customer engagement.
• Identify and implement improvements to ticketing processes, operational efficiencies, and customer experience.
• Coordinate and administer ticketing operations for events, including ticket sales, allocations, group bookings, complimentary tickets, reporting and event-day ticketing activities.
• Maintain accurate ticketing systems, records, and event information to support effective event delivery and reporting.
• Contribute to the successful planning and delivery of events by providing administrative, operational, and event-day support as required.

Required Skills & Experience:

• Valid working rights in Australia.
• You must be 18 years or over.
• Higher School Certificate or equivalent
• Demonstrated experience in ticketing, box office, bookings administration or customer service, preferably within the live events, entertainment or venue industry.
• Experience coordinating group bookings, ticket allocations and customer enquiries while maintaining a high level of accuracy and attention to detail.
• Proven ability to manage competing priorities, meet deadlines and work effectively in a fast-paced environment.
• Proficiency in ticketing systems and Microsoft Office applications, with experience using Ticketek Aspect highly regarded.
• Excellent interpersonal and communication skills, with the ability to build positive relationships with customers, clients and internal stakeholders.

Why ICC Sydney?

ICC Sydney offers more than just a job - we provide the chance to be part of something extraordinary. We create world class experiences while fostering a collaborative, inclusive culture where your ideas and skills are valued.

As part of our team, you'll help deliver unforgettable events and experiences while enjoying a range of exceptional benefits, including:

• Free and fresh daily meals.
• Heavily discounted car parking and dry cleaning.
• Access to exclusive health insurance offers and an executive superannuation arrangement.
• Team social events; regular companywide meetings and networking, annual awards night, social clubs and committees and diversity and inclusion activations.
• Access to discounted or complimentary event tickets
• We encourage your work life balance and offer flexibility to suit you.As an international company, Legends Global can offer future career opportunities throughout our global network of venues.

CBD location close to public transport and in the heart of the Darling Harbour precinct.

ICC Sydney is committed to prioritising equitable, sustainable and innovative practices for all team members and visitors. This includes people with all abilities, First Nations Peoples, people across all generations, LGBTQIA+ individuals, new Australians, parents and carers, and families of all structures. Our diverse, passionate team drives a culture of collaboration, inclusion and service excellence.

To be eligible for employment you must have valid working rights in Australia.

Please Note; relevant screening checks will be conducted as part of the recruitment process. This includes a National Police Background Check for successful candidates. You will also be required to show proof of identity that meets the 100-point check. Shortlisted candidates may also be required to complete an appropriate and relevant health assessment as part of the recruitment process.

Join us at ICC Sydney, where you can bring your best, whole self to a team that truly puts people first.