Event Delivery Supervisor - The Cutaway

International Convention Centre Sydney (ICC Sydney); Sydney; On-site; AUD 85,000 - 120,000; Full time

Benefits offered by this job

Free meals

Discounted parking

Wellbeing leave

Parental leave

Volunteer leave

Purchased leave

Health insurance

Professional development

Work-life balance

Global opportunities

Job summary

ICC Sydney, a premier events venue in Barangaroo, Australia, is looking for an experienced Event Delivery Supervisor to lead operations across The Cutaway and ICC Sydney venues. You will coordinate event delivery, mentor teams, and ensure exceptional guest experiences for diverse occasions.

The role is based on-site, with responsibilities spanning logistics, safety, and client liaison, offering strong career growth within a flagship PPP precinct and a dynamic hospitality environment.

Qualifications

• Minimum four years in events industry with two in supervision.
• Valid NSW RSA accreditation.
• Forklift licence is desirable.
• Strong customer service and stakeholder management.
• Excellent communication and teamwork.
• Knowledge of WH&S laws and NSW liquor regulations.
• Eligible to work in Australia (18+).

Responsibilities

• Coordinate and deliver event operations including F&B and logistics.
• Act as key contact for clients and stakeholders during events.
• Lead and mentor large operational teams to deliver service excellence.
• Coordinate with internal departments to ensure seamless delivery.
• Drive standards in client service and guest experience.

Skills

Customer service

Team leadership

Communication skills

Organisational skills

Work independently

RSA accreditation

WH&S knowledge

18+ eligibility

Australian working rights

Tools

Forklift Licence

Job description

At ICC Sydney, Australia's leading convention, exhibition and entertainment precinct, we're more than just a world class venue and brand - we're a community of passionate professionals dedicated to putting our people first. As part of our close-knit team, you'll help deliver unforgettable events and experiences in a space that fosters creativity and collaboration. The Consortium involving Darling Harbour Live, Placemaking NSW, and ICC Sydney, as part of the Public Private Partnership (PPP) delivering ICC Sydney, includes the architectural landmark - The Cutaway, as part of the PPP portfolio. With its striking architecture and prime location in the heart of Barangaroo, The Cutaway is a premium stage for festivals, immersive experiences, corporate launches, exhibitions, gala dinners and creative industry showcases - making it an extraordinary location for our team members to work. We prioritise inclusivity and support, creating an environment where every team member can thrive. If you need any adjustments during the recruitment process, don't hesitate to reach out to our team at [e-mail] or call 02 9215 7188. You can also connect with one of our internal diversity streams for additional support.

About this opportunity:

ICC Sydney are looking for a passionate and experienced Event Delivery Supervisor to join our world-class team. No two days will be the same while you empower our team to deliver extraordinary service for a multitude of events across our venues. This role will be stationed at the Cutaway but will still work across both ICC Sydney and The Cutaway depending on business needs.

In this role, you will:

• Coordinate and deliver event operations, including food and beverage service, venue readiness, logistics and loading dock activities, ensuring seamless event delivery and compliance with ICC Sydney policies, procedures and service standards.
• Act as the key point of contact and escalation for clients and stakeholders during event tenancy, ensuring all service requests, operational needs, and issues are resolved efficiently and to the highest standard.
• Lead, mentor, and manage a large, diverse team across event operations and food & beverage services, fostering a high-performance culture focused on service excellence and accountability.
• Oversee coordination with internal departments including logistics, technical services, and hospitality to ensure seamless, end-to-end event delivery.
• Drive operational excellence by implementing and maintaining best-in-class standards in client service and guest experience, reinforcing ICC Sydney's reputation as a premium event destination.

Why ICC Sydney?

ICC Sydney offers more than just a job - we provide the chance to be part of something extraordinary. We create world class experiences while fostering a collaborative, inclusive culture where your ideas and skills are valued. As part of our team, you'll help deliver unforgettable events and experiences while enjoying a range of exceptional benefits, including:

• Free and fresh daily meals.
• Heavily discounted car parking and dry cleaning.
• Additional and generous leave opportunities including paid wellbeing leave, volunteer leave and parental leave.
• Purchased leave, novated leasing and salary sacrificing options.
• Access to exclusive health insurance offers and an executive superannuation arrangement.
• Team social events; regular companywide meetings and networking, annual awards night, social clubs and committees and diversity and inclusion activations.
• Access to discounted or complimentary event tickets.
• A coffee and pastry on us, on your birthday.
• Regular professional development and learning opportunities.
• We encourage your work life balance and offer flexibility to suit you.
• As an international company, Legends Global can offer future career opportunities throughout our global network of venues.
• CBD location close to public transport and in the heart of the Darling Harbour precinct.

ICC Sydney is committed to prioritising equitable, sustainable and innovative practices for all team members and visitors. This includes people with all abilities, First Nations Peoples, people across all generations, LGBTQIA+ individuals, new Australians, parents and carers, and families of all structures. Our diverse, passionate team drives a culture of collaboration, inclusion and service excellence.

Required Skills & Experience:

• Minimum four years industry experience including two years in a senior supervisory role (desirable).
• Valid NSW Responsible Service of Alcohol accreditation.
• Forklift Licence (desirable).
• Demonstrated ability to deliver a high level of customer service.
• Demonstrated ability to lead large operational teams.
• Working knowledge of WH&S legislation, risk assessment practices, food safety standards and NSW liquor laws and regulations.
• Exceptional communication and interpersonal skills, with the ability to influence stakeholders across multiple teams
• Strong organisational skills and attention to detail, with the ability to manage multiple priorities
• Willingness to work in a team or autonomously with minimal direction.
• Valid working rights in Australia.
• You must be 18 years or over.

To be eligible for employment you must have valid working rights in Australia.

Join us at ICC Sydney, where you can bring your best, whole self to a team that truly puts people first.