Casual Tech & Customer Specialist — Flexible Rosters

Singtel; Melbourne; On-site; Confidential; Part time

Benefits offered by this job

25% off Optus products

Wellbeing support and counselling

Flexible rosters

Diversity initiatives

Job summary

Optus is looking for a vibrant and motivated Casual Retail Service Consultant to join our Rosebud team. If you love helping people and thrive in a supportive crew, we’d love to have you on board!

In this role you’ll be the face of Optus, delivering standout customer experiences, exploring our tech products, and sharing knowledge in a simple, helpful way. You'll bring personality to uncover needs and deliver personalised solutions, while working as one team to keep customers engaged and satisfied.

Qualifications

• Understand customer needs and deliver genuine support.
• Explain tech in simple terms and guide to solutions.
• Empathetic problem solving with practical outcomes.
• Remain calm and respectful in challenging enquiries.
• Collaborate with the team to create a customer-first environment.

Responsibilities

• Be the face of Optus, delivering standout customer experiences.
• Explain our tech range and guide customers to simple, helpful solutions.
• Uncover customer needs and deliver personalised solutions.
• Work with the team to create a welcoming environment.

Skills

Service mindset

Tech literacy

Problem solving

Under pressure

Team player

Job description

Optus is looking for a vibrant and motivated Casual Retail Service Consultant to join our Rosebud team. If you love helping people and thrive in a supportive crew, we’d love to have you on board!

In this role you’ll be the face of Optus, delivering standout customer experiences, exploring our tech products, and sharing knowledge in a simple, helpful way. You'll bring personality to uncover needs and deliver personalised solutions, while working as one team to keep customers engaged and satisfied.