Casual Tech & Customer Experience Champion

Singtel; Melbourne; On-site; Confidential; Part time

Benefits offered by this job

25% off Optus products

Counselling & support services

Flexible rosters

Job summary

Optus in Rosebud is seeking a Casual Retail Service Consultant to deliver standout customer experiences and help customers explore our tech products. You’ll bring optimism, curiosity and genuine care to every interaction.

You’ll work as part of a welcoming team, sharing knowledge simply and uncovering customer needs to deliver personalised solutions. We offer flexible rosters, wellbeing support, and exclusive product discounts.

Qualifications

• Understand customer needs and deliver genuine support
• Explain tech products in simple, helpful terms
• Turn challenges into practical solutions for customers
• Stay calm and respectful when handling tricky enquiries
• Build connections with teammates to create a welcoming environment

Responsibilities

• Be the face of Optus, delivering standout customer experiences powered by optimism, curiosity and genuine care.
• Explore our range of tech products and services, and share your knowledge in a way that’s simple, helpful and accessible.
• Bring your personality and charm to uncover customer needs and deliver personalised solutions that make their day.
• Work as one team, crafting a warm, welcoming environment where customers feel supported and memorable moments happen.

Skills

Customer care

Tech explainer

Problem solving

Composure under pressure

Team spirit

Job description

Optus in Rosebud is seeking a Casual Retail Service Consultant to deliver standout customer experiences and help customers explore our tech products. You’ll bring optimism, curiosity and genuine care to every interaction.

You’ll work as part of a welcoming team, sharing knowledge simply and uncovering customer needs to deliver personalised solutions. We offer flexible rosters, wellbeing support, and exclusive product discounts.