Casual Retail Tech & Customer Experience Consultant

Optus; City of Brisbane; On-site; AUD 41,000 - 55,000; Part time

Benefits offered by this job

25% off Optus products

Counselling and support services (24/7

Flexible rosters

Job summary

Optus is seeking a Casual Retail Service Consultant in Sunnybank to greet customers and deliver exceptional service. You will explain Optus tech products in clear, accessible terms and tailor solutions to individual needs. Your role fosters a welcoming, collaborative store atmosphere and supports the wider team.

The position emphasizes customer‑first service, patience, and flexible rosters, with a focus on delivering positive experiences every day.

Qualifications

• Strong focus on delivering standout customer experiences.
• Ability to explain tech products in simple, accessible terms.
• Empathetic, calm, solution-oriented communication.

Responsibilities

• Deliver standout customer experiences to every visitor.
• Explain Optus tech products and services in simple terms.
• Uncover customer needs and deliver personalised solutions.
• Contribute to a warm, welcoming retail environment.

Skills

Customer focus

Tech explainer

Empathy

Problem solving

Team player

Job description

Optus is seeking a Casual Retail Service Consultant in Sunnybank to greet customers and deliver exceptional service. You will explain Optus tech products in clear, accessible terms and tailor solutions to individual needs. Your role fosters a welcoming, collaborative store atmosphere and supports the wider team.

The position emphasizes customer‑first service, patience, and flexible rosters, with a focus on delivering positive experiences every day.