Casual Tech & Customer Experience Advisor – Auburn

Optus Enterprise; Sydney; On-site; AUD 41,000 - 55,000; Part time

Benefits offered by this job

25% Off Optus Products

Counselling services 24/7

Flexible rosters

Diversity networks

Job summary

Optus in Auburn is seeking a Casual Retail Service Consultant to be the face of our brand, delivering warm, personalised customer experiences across our tech range. You will help customers understand products in simple terms and craft solutions that brighten their day, while supporting a welcoming store environment with your team.

The role focuses on empathy, practical problem solving and building connections with customers, with flexible rosters and staff support.

Qualifications

• Excellent communication and empathy when assisting customers.
• Ability to explain tech in simple terms.
• Calm, practical problem solving under pressure.

Responsibilities

• Be the face of Optus, delivering standout customer experiences powered by optimism, curiosity and genuine care.
• Explore our range of tech products and services, and share your knowledge in a way that’s simple, helpful and accessible.
• Bring your personality and charm to uncover customer needs and deliver personalised solutions that make their day.
• Work as one team, crafting a warm, welcoming environment where customers feel supported and memorable moments happen.

Skills

Customer service

Tech literacy

Problem solving

Composure under pressure

Team collaboration

Job description

Optus in Auburn is seeking a Casual Retail Service Consultant to be the face of our brand, delivering warm, personalised customer experiences across our tech range. You will help customers understand products in simple terms and craft solutions that brighten their day, while supporting a welcoming store environment with your team.

The role focuses on empathy, practical problem solving and building connections with customers, with flexible rosters and staff support.