Casual Tech & Customer Experience Advisor

Optus; Central Coast Council; On-site; AUD 30,000 - 41,000; Part time

Benefits offered by this job

25% off Optus products

Exclusive retail partner discounts

Employee networks and inclusion groups

Free wellbeing counselling 24/7

Flexible rosters

Job summary

Optus is seeking a vibrant Casual Retail Service Consultant to join our Lake Haven team. You’ll be the face of Optus, delivering standout customer experiences and helping customers explore tech with simple, friendly guidance.

You’ll thrive in a supportive crew, bring energy to every interaction and help uncover personalised solutions that make customers’ day. Flexible rosters and team values are at the heart of our culture.

Qualifications

• Customer-focused with ability to deliver genuine support.
• Able to explain tech in simple terms to customers.
• Empathetic listener who turns challenges into practical solutions.
• Maintain composure when handling difficult enquiries with empathy.
• Collaborate effectively in a team to create a welcoming store environment.

Responsibilities

• Be the face of Optus, delivering standout customer experiences.
• Explore our range of tech products and services and share knowledge plainly.
• Uncover customer needs and deliver personalised solutions.
• Work as one team to create a warm, welcoming environment for customers.

Skills

Service mindset

Tech literacy

Problem solving

Composure under pressure

Team player

Job description

Optus is seeking a vibrant Casual Retail Service Consultant to join our Lake Haven team. You’ll be the face of Optus, delivering standout customer experiences and helping customers explore tech with simple, friendly guidance.

You’ll thrive in a supportive crew, bring energy to every interaction and help uncover personalised solutions that make customers’ day. Flexible rosters and team values are at the heart of our culture.