Casual Tech Advisor for Top-Notch Customer Experience

Optus Enterprise; Springwood; On-site; AUD 96,432,000 - 118,474,000; Part time

Benefits offered by this job

Product discounts

Counselling & support

Flexible rosters

Diversity networks

Wellbeing resources

Job summary

Optus is looking for a casual Retail Service Consultant to join the Springwood team. Be the face of Optus, delivering standout customer experiences with optimism and genuine care.

You’ll explore our tech products, explain them simply, and uncover customer needs to deliver personalised solutions. Join a welcoming team and enjoy flexible rosters and employee support throughout your role.

Qualifications

• Understand customer needs and provide genuine support.
• Able to explain tech in simple terms.
• Maintain empathy and integrity in interactions.
• Remain composed when handling difficult inquiries.

Responsibilities

• Be the face of Optus, delivering standout customer experiences powered by optimism, curiosity and genuine care.
• Explore our range of tech products and services, and share knowledge in a simple, helpful way.
• Bring personality to uncover customer needs and deliver personalised solutions.
• Work as one team to create a warm, welcoming environment for customers.

Skills

Service excellence

Tech explainer

Empathy

Calm under pressure

Team player

Job description

Optus is looking for a casual Retail Service Consultant to join the Springwood team. Be the face of Optus, delivering standout customer experiences with optimism and genuine care.

You’ll explore our tech products, explain them simply, and uncover customer needs to deliver personalised solutions. Join a welcoming team and enjoy flexible rosters and employee support throughout your role.