Casual Tech Retail Consultant | Customer-First

Optus Enterprise; Victoria; On-site; AUD 68,000 - 76,000; Full time

Benefits offered by this job

25% Optus discount

Counselling and support (24/7)

Flexible rosters

Job summary

Optus is seeking a Casual Retail Service Consultant for our Parkmore team in NSW. You will be the face of Optus, delivering standout customer experiences with optimism and genuine care, while helping customers navigate tech products and services.

You’ll uncover needs and provide personalised solutions in a welcoming environment. Join a supportive team, enjoy flexible rosters, and perks like Optus product discounts, well-being support, and diversity initiatives.

Qualifications

• Demonstrated ability to understand customer needs and deliver genuine support.
• Ability to explain tech concepts in simple, accessible terms.
• Empathy, integrity and calm issue resolution when handling difficult enquiries.

Responsibilities

• Be the face of Optus, delivering standout customer experiences.
• Explore our range of tech products and services and explain them clearly.
• Uncover customer needs and deliver personalised solutions.
• Foster a warm, welcoming environment where customers feel supported.

Skills

Service mindset

Tech literacy

Problem solving

Resilience under pressure

Team player

Job description

Optus is seeking a Casual Retail Service Consultant for our Parkmore team in NSW. You will be the face of Optus, delivering standout customer experiences with optimism and genuine care, while helping customers navigate tech products and services.

You’ll uncover needs and provide personalised solutions in a welcoming environment. Join a supportive team, enjoy flexible rosters, and perks like Optus product discounts, well-being support, and diversity initiatives.