Casual Student Support & Enrolment Concierge

Utas; City of Burnie; On-site; AUD 34,000 - 44,000; Part time

Job summary

The University of Tasmania invites applications for Uni Connect Officers to join its casual talent pool. As first points of contact for current and prospective students, you will provide frontline support across multiple channels and help ensure a positive student journey.

You will assist students with enrolment questions, student administration, university systems and cards, working with colleagues to deliver accurate information in a timely manner.

Qualifications

• Experience delivering frontline customer service in a fast-paced environment.
• Ability to communicate confidently and professionally across channels.
• Strong organisational and administrative skills.

Responsibilities

• Provide frontline support across phone, email, live chat and face-to-face interactions.
• Assist students with enrolment, student administration, university systems and ID cards.
• Collaborate with colleagues to ensure accurate, timely information for students.

Skills

Customer service

Multichannel support

Communication

Organisational skills

Teamwork

Adaptability

Job description

The University of Tasmania invites applications for Uni Connect Officers to join its casual talent pool. As first points of contact for current and prospective students, you will provide frontline support across multiple channels and help ensure a positive student journey.

You will assist students with enrolment questions, student administration, university systems and cards, working with colleagues to deliver accurate information in a timely manner.