Casual UniConnect Officer

Utas; City of Burnie; On-site; AUD 34,000 - 44,000; Part time

Job summary

The University of Tasmania invites applications for Uni Connect Officers to join its casual talent pool. As first points of contact for current and prospective students, you will provide frontline support across multiple channels and help ensure a positive student journey.

You will assist students with enrolment questions, student administration, university systems and cards, working with colleagues to deliver accurate information in a timely manner.

Qualifications

• Experience delivering frontline customer service in a fast-paced environment.
• Ability to communicate confidently and professionally across channels.
• Strong organisational and administrative skills.

Responsibilities

• Provide frontline support across phone, email, live chat and face-to-face interactions.
• Assist students with enrolment, student administration, university systems and ID cards.
• Collaborate with colleagues to ensure accurate, timely information for students.

Skills

Customer service

Multichannel support

Communication

Organisational skills

Teamwork

Adaptability

Job description

The University of Tasmania acknowledges the Palawa/Pakana and Gadigal/Wangal people as the traditional custodians of the land, sea and waters of the areas upon which we live and work. We recognise their valuable contributions and deep connection to country and pay respect to Elders past and present.

About The Opportunity

The University of Tasmania is seeking enthusiastic and student-focused individuals to join our casual talent pool as Uni Connect Officers.

As one of the first points of contact for current and prospective students, you'll play an important role in creating a positive experience throughout the student journey.

In this role, you will provide frontline support across a variety of service channels, including:

• Phone enquiries
• Email correspondence
• Live chat support
• Face-to-face interactions

You will assist students with a broad range of enquiries relating to enrolment, student administration, university systems, student identification cards and general university processes. You will work collaboratively with colleagues across the University to ensure students receive accurate, timely and helpful information.

What We’re Looking For

We're interested in hearing from people who:

• Have strong customer service experience in a fast-paced environment
• Enjoy helping others and building positive relationships
• Communicate confidently and professionally
• Have excellent organisational and administrative skills
• Are comfortable working across multiple systems and platforms
• Remain calm and solution-focused when dealing with complex enquiries
• Can adapt quickly to changing priorities and processes
• Enjoy working as part of a supportive team

Expressions of Interest will close Sunday, 29 November 2026, 11.55pm