Frontline Student Support Specialist

Utas; Hobart; On-site; AUD 34,000 - 44,000; Full time

Job summary

University of Tasmania is seeking enthusiastic and student-focused individuals to join our casual talent pool as Uni Connect Officers. You will be one of the first points of contact for current and prospective students, providing frontline support across multiple channels and guiding them through enrolment and student administration.

This role emphasizes strong customer service, clear communication, and collaboration with colleagues to ensure accurate information and a positive student journey.

Qualifications

• Strong customer service experience in a fast-paced environment.
• Enjoy helping others and building positive relationships.
• Communicate confidently and professionally.
• Have excellent organisational and administrative skills.
• Are comfortable working across multiple systems and platforms.
• Remain calm and solution-focused when dealing with complex enquiries.
• Can adapt quickly to changing priorities and processes.

Responsibilities

• Provide frontline support across phone enquiries, email correspondence, live chat, and face-to-face interactions.
• Assist students with enrolment, student administration, university systems, student IDs and general processes.
• Work collaboratively with colleagues to ensure students receive accurate and timely information.

Skills

Customer service

Communication

Organisation

Job description

University of Tasmania is seeking enthusiastic and student-focused individuals to join our casual talent pool as Uni Connect Officers. You will be one of the first points of contact for current and prospective students, providing frontline support across multiple channels and guiding them through enrolment and student administration.

This role emphasizes strong customer service, clear communication, and collaboration with colleagues to ensure accurate information and a positive student journey.