Casual Student Onboarding & Support Agent

University of New England; Armidale; Ibrido; AUD 48.000 - 69.000; Tempo pieno

Vantaggi offerti da questo lavoro

On-campus parking

Flexible work arrangements

11% employer superannuation

Descrizione del lavoro

University of New England in Armidale invites casual Client Enablement Team Members to join our TDS Client Experience and Enablement group. You will help students begin their university journey by guiding them through account access, password issues and MFA resets, with training and support provided.

We value friendly, patient individuals who enjoy solving problems and helping others. Flexible work arrangements and on-campus parking are available, with 11% employer superannuation and sponsorship

Competenze

• Experience delivering customer service in a busy environment.
• Strong communication and interpersonal skills.
• Ability to learn new systems and follow processes.

Mansioni

• Assist students with account access and installation issues.
• Help with password problems and MFA resets.
• Provide friendly, patient support and problem resolution.
• Work as part of a team and follow established procedures.

Conoscenze

Customer service

Communication

Problem solving

Team player

Tech-savvy

Descrizione del lavoro

University of New England in Armidale invites casual Client Enablement Team Members to join our TDS Client Experience and Enablement group. You will help students begin their university journey by guiding them through account access, password issues and MFA resets, with training and support provided.

We value friendly, patient individuals who enjoy solving problems and helping others. Flexible work arrangements and on-campus parking are available, with 11% employer superannuation and sponsorship