Student Enquiries Team Leader: Strategy, People & Service

Menzies Research Institute; Launceston; On-site; AUD 114,000 - 130,000; Full time

Job summary

The University of Tasmania seeks a Team Leader, Student Enquiries to provide operational leadership for the UniConnect Student Enquiries Service across Hobart, Burnie or Launceston. You will manage staffing, performance, recruitment and staff wellbeing to ensure a high‑quality, student‑centred service.

You will resolve complex student matters, lead cross‑functional projects to improve recruitment, retention and institutional performance, and provide strategic reporting to inform planning and

Qualifications

• Experience in leading student services or similar environments in a tertiary setting.
• Ability to manage complex, time‑critical, high‑risk matters while maintaining service quality.
• Proven track record in workforce planning, recruitment and capability development.
• Strong understanding of duty of care and wellbeing support in a university context.

Responsibilities

• Lead strategic workforce planning and recruitment: develop staffing strategies for continuity and peak periods.
• Lead people management and staff support initiatives: oversee performance management and wellbeing programs.
• Foster a cohesive team culture aligning behaviours with expectations for a high‑performing environment.
• Provide senior first‑response leadership for complex student wellbeing matters with unsupervised judgement.
• Drive service innovation and process improvement in enquiry handling and system usability.
• Provide strategic reporting and insights to inform leadership and planning.

Skills

Strategic leadership

Workforce planning

Stakeholder engagement

People management

Wellbeing support

Job description

The University of Tasmania seeks a Team Leader, Student Enquiries to provide operational leadership for the UniConnect Student Enquiries Service across Hobart, Burnie or Launceston. You will manage staffing, performance, recruitment and staff wellbeing to ensure a high‑quality, student‑centred service.

You will resolve complex student matters, lead cross‑functional projects to improve recruitment, retention and institutional performance, and provide strategic reporting to inform planning and