Student Enquiries Lead - Strategy & Service Excellence

Utas; City of Burnie; On-site; AUD 114,000 - 130,000; Full time

Job summary

The University of Tasmania is seeking a Team Leader, Student Enquiries to provide operational leadership for the UniConnect Student Enquiries Service across Hobart, Burnie or Launceston. You will manage workforce planning, capability development and performance to ensure a high-quality student experience.

You will lead complex, time-critical student matters, build stakeholder partnerships, and drive improvements in recruitment, retention and institutional performance, while ensuring duty‑of‑care

Qualifications

• Experience leading university-scale student support or similar high-volume service environments.
• Ability to apply policy and governance frameworks to operational decisions.
• Strong capability in data analytics, reporting and decision-making under time pressure.

Responsibilities

• Lead strategic workforce planning and recruitment: Develop staffing strategies, coordinate campaigns and onboarding.
• Oversee complex performance management processes and coaching; support return-to-work plans.
• Foster a cohesive team culture and high-performing environment across campuses.
• Provide senior first-response leadership for complex student wellbeing situations, with duty-of-care considerations.
• Drive service innovation and process improvements; pilot new approaches and evaluate impact.
• Provide strategic reporting and insights: analyse data and prepare leadership reports.

Skills

Strategic leadership

Workforce planning

Staff development

Performance management

Stakeholder engagement

Duty of care

Job description

The University of Tasmania is seeking a Team Leader, Student Enquiries to provide operational leadership for the UniConnect Student Enquiries Service across Hobart, Burnie or Launceston. You will manage workforce planning, capability development and performance to ensure a high-quality student experience.

You will lead complex, time-critical student matters, build stakeholder partnerships, and drive improvements in recruitment, retention and institutional performance, while ensuring duty‑of‑care