Casual Rostering Support Officer — Dynamic Scheduling

Council Jobs; Melbourne; On-site; AUD 62,000 - 66,000; Part time

Benefits offered by this job

Free onsite staff parking

Hybrid vehicles for work travel

Wellbeing programs

Learning and development opportunities

Job summary

Bayside City Council is seeking Casual Rostering Support staff for the Corporate Centre in Sandringham. Work includes managing rosters for support workers, handling client calls, and maintaining service notes in the client management system.

Opportunity to contribute to a community-focused team across weekdays with generous leave and wellbeing programs. The role emphasizes excellent communication, organisational skills, and empathy for older people and carers, with pre-employment checks required

Qualifications

• Excellent communication skills with the capacity to handle high volumes of incoming and outgoing phone calls.
• Demonstrated organisational skills and ability to work in a fast-paced environment.
• Excellent attention to detail.
• Understanding of the needs of older people, people with disabilities and their carers.
• Ability to backfill rostering officers during planned and unplanned leave following training.
• Experience working in the administration of aged care programs would be well regarded.

Responsibilities

• Assist rostering officers to ensure support workers rosters accurately reflect service requests.
• Contacting clients regarding their rostered bookings, prior to actual service provision.
• Inputting accurate service notes and information into Council's client management system in a timely way.
• Communicating with support workers to provide routine day to day rostering changes and support.

Skills

Excellent communication

Organisational skills

Attention to detail

Empathy for older people

Customer service focus

Ability to backfill rostering

Tools

Client management system

Job description

Bayside City Council is seeking Casual Rostering Support staff for the Corporate Centre in Sandringham. Work includes managing rosters for support workers, handling client calls, and maintaining service notes in the client management system.

Opportunity to contribute to a community-focused team across weekdays with generous leave and wellbeing programs. The role emphasizes excellent communication, organisational skills, and empathy for older people and carers, with pre-employment checks required