Casual Rostering Support Officer

Council Jobs; Melbourne; On-site; AUD 62,000 - 66,000; Part time

Benefits offered by this job

Free onsite staff parking

Hybrid vehicles for work travel

Wellbeing programs

Learning and development opportunities

Job summary

Bayside City Council is seeking Casual Rostering Support staff for the Corporate Centre in Sandringham. Work includes managing rosters for support workers, handling client calls, and maintaining service notes in the client management system.

Opportunity to contribute to a community-focused team across weekdays with generous leave and wellbeing programs. The role emphasizes excellent communication, organisational skills, and empathy for older people and carers, with pre-employment checks required

Qualifications

• Excellent communication skills with the capacity to handle high volumes of incoming and outgoing phone calls.
• Demonstrated organisational skills and ability to work in a fast-paced environment.
• Excellent attention to detail.
• Understanding of the needs of older people, people with disabilities and their carers.
• Ability to backfill rostering officers during planned and unplanned leave following training.
• Experience working in the administration of aged care programs would be well regarded.

Responsibilities

• Assist rostering officers to ensure support workers rosters accurately reflect service requests.
• Contacting clients regarding their rostered bookings, prior to actual service provision.
• Inputting accurate service notes and information into Council's client management system in a timely way.
• Communicating with support workers to provide routine day to day rostering changes and support.

Skills

Excellent communication

Organisational skills

Attention to detail

Empathy for older people

Customer service focus

Ability to backfill rostering

Tools

Client management system

Job description

Employment Status: Casual. Multiple positions available
Days & Hours of Work: Work available between Monday and Friday up to 38 hours per week
Competitive Salary: Band 3 - $45.76 per hour + 12% superannuation
Location: Corporate Centre in Sandringham

About Us:

We are a passionate organisation, connected in our shared goal to be ‘sector leading’ in all that we do for the community and each other. Home to over 100,000 residents, Bayside City Council's enduring purpose is building extraordinary places, thriving communities, and better futures.

Bayside Council is an equal-opportunity employer committed to providing an accessible and safe working environment that embraces and values child safety, diversity, and inclusion. Our organisational strategy is made up of three priorities and we consider these in everything we do: Diversity, Equity & Inclusion, Customer Experience and Results Matter.

We want everyone to be as proud of what we are achieving – and excited about our future – as we are, and we are committed to working together to achieve this.

About the Role:

Assist Rostering Officers to:

• Maintain rosters for support workers and make and respond to routine client and support worker telephone calls.
• Provide an excellent customer experience through phone contact primarily and occasional face to face contact with support workers, clients, families, agencies and internal staff.

You will be responsible for:

• Assisting rostering officers to ensure support workers rosters accurately reflect service requests.
• Contacting clients regarding their rostered bookings, prior to actual service provision.
• Inputting accurate service notes and information into Council's client management system in a timely way.
• Communicating with support workers to provide routine day to day rostering changes and support.

Key Selection Criteria:

To be successful in this role, you will bring the following skills and competencies:

• Excellent communication skills with the capacity to handle high volumes of incoming and outgoing phone calls.
• Demonstrated organisational skills and ability to work in a fast-paced environment.
• Excellent attention to detail.
• Understanding of the needs of older people, people with disabilities and their carers.
• Ability to backfill rostering officers during planned and unplanned leave following training.
• Experience working in the administration of aged care programs would be well regarded.

Mandatory pre-employment requirements:

• Be willing to undergo and complete a satisfactory criminal history check.
• Provide or obtain an employment-based Working with Children check.

What we can offer you in return:

• Generous leave provisions, including accrued time off, parental leave, four days of wellbeing leave per year, cultural and ceremonial leave, gender affirmation leave, plus the ability to purchase up to four weeks additional leave per year.
• Dedicated Staff Wellbeing programs, events and gym membership discounts.
• Learning and development opportunities so our people can grow and thrive.
• A Parkland surrounded office that is only short 500m stroll to the beach.
• Free onsite staff parking plus hybrid vehicles that employees can book for work related travel.

If you are ready to be part of our incredible organisation, and you think this role is the right fit for you, then we look forward to finding out more about you and what you would bring to this role.

Bayside City Council proudly acknowledges the Bunurong People of the Kulin Nation as the Traditional Owners and Custodians of this land, and we pay our respects to their Elders, past, present and emerging as well as all Aboriginal or Torres Strait Islander community members with us today.

We are an equal opportunity employer committed to an equitable, diverse and socially inclusive work environment. We actively encourage applicants with Aboriginal and Torres Strait Islander heritage, people living with disability, LGBTIQA+ people and people from culturally diverse backgrounds to apply for this opportunity.