Community Care Support Officer

Bayside City Council; City of Bayside; Hybrid; AUD 74,734 - 91,342; Full time

Benefits offered by this job

Flexible working arrangements

Generous leave provisions

Staff wellbeing programs

Learning and development opportunities

Free onsite staff parking

Job summary

Bayside City Council is looking for a Community Care Support Officer to lead a team of Support Workers and deliver in-home services to clients. The role includes monitoring the needs of clients while providing support and supervision to staff.

The ideal candidate will have a relevant tertiary qualification or significant experience in a community setting. The position offers hybrid working arrangements, generous leave provisions, and professional development opportunities.

Qualifications

• Ability to monitor and review clients' changing needs.
• Willingness to complete a criminal history check.
• Understanding of issues affecting older people and their carers.

Responsibilities

• Assist Team Leaders to lead a team of Support Workers.
• Monitor ongoing needs of clients and their carers.
• Action service referrals from external assessment services.

Skills

Tertiary qualification in management, health, social science

Knowledge of aged care and disability services

Intermediate skills in Microsoft Office

Previous experience with client management software

Communication skills with older people

Education

Relevant tertiary qualification or substantial experience

Job description

Employment Status: Permanent, full time

Days & Hours of Work: Monday – Friday, 38 hours per week

Competitive Salary: Band 5 - $83,038.80 + 12% superannuation

Location: Council Office in Sandringham, with some flexibility to work from home

About Us:

We are a passionate organisation connected in our shared goal to be ‘sector leading’ in all that we do for the community and each other. Home to over 100,000 residents, Bayside City Council’s enduring purpose is building extraordinary places, thriving communities, and better futures.

Bayside Council is an equal‑opportunity employer committed to providing an accessible and safe working environment that embraces and values child safety, diversity, and inclusion. Our organisational strategy is made up of three priorities and we consider these in everything we do: Diversity, Equity & Inclusion, Customer Experience and Results Matter.

We want everyone to be as proud of what we are achieving – and excited about our future – as we are, and we are committed to working together to achieve this.

About the Role

The Community Care Support Officer assists Team Leaders to lead a team of Support Workers to deliver a coordinated range of in‑home client services and to establish, monitor and review services in response to clients’ changing needs.

Responsibilities

• The leadership, coordination, support and supervision of Support Workers
• The monitoring and review of ongoing and changing needs of clients and their carers
• Actioning service referrals received from external assessment services including completion of service priority of access, an agreed service plan, OH&S plan and establishment of service fee(s)

Key Selection Criteria

• Tertiary qualification in a management, health, allied health, social science or related discipline or substantial experience working with older people in a community setting
• Knowledge and understanding of aged care and disability services and programmes
• Intermediate skills in Microsoft Office applications
• Previous experience with client management and rostering software – an advantage
• Understanding of the needs of and issues affecting older people, people with disabilities and their carers
• Ability to communicate with older people, people with disabilities and their carers
• Ability to respond to staff and client issues in a logical and considered manner

Mandatory Pre‑Employment Requirements

• Willingness to undergo and complete a satisfactory criminal history check
• Willingness to obtain an employment‑based Working with Children check, or provision to submit one

What We Can Offer You in Return

• Flexible and hybrid working arrangements to support work‑life balance
• Generous leave provisions, including accrued time off, parental leave, three days of wellbeing leave per year, cultural and ceremonial leave, gender affirmation leave, and the ability to purchase up to four weeks of additional leave per year
• Dedicated staff wellbeing programs, events and gym membership discounts
• Learning and development opportunities for growth and thriving
• A parkland surrounding the office located only a short 500m stroll to the beach
• Free onsite staff parking and the option to book hybrid vehicles for work‑related travel

Bayside City Council proudly acknowledges the Bunurong People of the Kulin Nation as the Traditional Owners and Custodians of this land, and we pay our respects to their Elders, past, present and emerging as well as all Aboriginal or Torres Strait Islander community members with us today.

We are an equal opportunity employer committed to an equitable, diverse and socially inclusive work environment. We actively encourage applicants with Aboriginal and Torres Strait Islander heritage, people living with disability, LGBTIQA+ people and people from culturally diverse backgrounds to apply for this opportunity.