Casual Retail & Tech Solutions Advisor

Optus Enterprise; Australian Capital Territory; Hybrid; AUD 40,000 - 57,000; Full time

Benefits offered by this job

Pay: 35 AUD per hour + super

25% off Optus products

24/7 counselling and support

Flexible rosters

Inclusion and diversity programs

Job summary

Optus is seeking a vibrant Casual Retail Service Consultant to join our Gungahlin team. If you love helping people and bringing positive energy to interactions, we want you on board.

As the face of Optus, you’ll deliver standout customer experiences and guide customers through our tech products with clear, tailored solutions. Flexibility in rosters and a supportive team culture are part of the role.

Qualifications

• Service Superpower: You know how to understand customer needs, deliver genuine support, and let phenomenal service drive fantastic outcomes.
• Tech Explorer: You enjoy helping customers make sense of tech by breaking things down simply and guiding them to the right solutions.
• Problem Solving Pro: You listen with empathy, act with integrity, and turn challenges into opportunities to help with calm, practical solutions.
• Composure Under Pressure: You're confident in navigating difficult enquiries, ease tricky situations with empathy and respect, and work toward the best solution for the customer.
• Team Spirit: You build strong connections with your teammates, support one another, stay accountable, and create a customer-first environment where everyone succeeds.

Responsibilities

• Be the face of Optus, delivering standout customer experiences powered by optimism, curiosity and genuine care.
• Explore our range of tech products and services, and share your knowledge in a way that's simple, helpful and accessible.
• Bring your personality and charm to uncover customer needs and deliver personalised solutions that make their day.
• Work as one team, crafting a warm, welcoming environment where customers feel supported and memorable moments happen.

Job description

Optus is seeking a vibrant Casual Retail Service Consultant to join our Gungahlin team. If you love helping people and bringing positive energy to interactions, we want you on board.

As the face of Optus, you’ll deliver standout customer experiences and guide customers through our tech products with clear, tailored solutions. Flexibility in rosters and a supportive team culture are part of the role.