Casual Retail Tech & Service Consultant

Optus; Greater Bendigo; On-site; AUD 40,000 - 57,000; Full time

Benefits offered by this job

25% staff discount

Counselling services

Flexible rosters

Discounts with partners

Job summary

Optus Bendigo is seeking a vibrant Casual Retail Service Consultant to help customers with mobile, broadband and digital solutions. You’ll be the face of Optus in-store, delivering friendly service and practical advice to meet everyday tech needs.

Join a team that values collaboration, flexible rosters and ongoing learning. If you enjoy helping people, staying calm under pressure, and turning questions into solutions, this is a great stepping stone in retail and tech.

Qualifications

• Strong customer service focuses with a friendly, helpful attitude.
• Ability to explain tech products in simple terms.
• Empathy, active listening and practical problem solving.
• Ability to stay calm and respectful in challenging inquiries.

Responsibilities

• Be the face of Optus, delivering standout customer experiences powered by optimism, curiosity and genuine care.
• Explore our range of tech products and services, and share knowledge simply and helpfully.
• Uncover customer needs and deliver personalised solutions that brighten their day.
• Work with the team to create a welcoming store environment.

Skills

Customer service

Tech knowledge

Problem solving

Calm under pressure

Team player

Job description

Optus Bendigo is seeking a vibrant Casual Retail Service Consultant to help customers with mobile, broadband and digital solutions. You’ll be the face of Optus in-store, delivering friendly service and practical advice to meet everyday tech needs.

Join a team that values collaboration, flexible rosters and ongoing learning. If you enjoy helping people, staying calm under pressure, and turning questions into solutions, this is a great stepping stone in retail and tech.