CASUAL Receptionist / Client Services

Newcastle Family and Sports Podiatry; Newcastle City Council; On-site; AUD 34,000 - 44,000; Part time

Benefits offered by this job

Extensive training

Supportive team environment

Job summary

Newcastle Family and Sports Podiatry – Hamilton East NSW is seeking a committed receptionist for a long-term casual role with potential to transition to part-time. You will be the first point of contact for patients, providing friendly, caring service and supporting a team of four in daily operations.

The role involves answering calls, greeting patients, booking appointments, processing payments including HICAPS, and preparing letters/reports with attention to detail.

Qualifications

• Previous experience in a medical reception or reception administrative role is essential.
• Strong organisational skills and the ability to multitask in a fast-paced environment.
• Friendly, caring, and compassionate by nature.

Responsibilities

• Taking and returning phone calls in a courteous and professional manner.
• Patient greeting and check in.
• Making client bookings and managing the appointments schedule for 4 podiatrists.
• Processing payments and HICAPS claiming.
• Typing letters and reports.

Skills

Medical reception experience

Customer service

Multitasking

Organisational skills

Tools

HICAPS

Job description

Newcastle Family and Sports Podiatry – Hamilton East NSW

Are you a COMMITTED ADMINISTRATION/CUSTOMER SERVICE PROFESSIONAL looking for a LONG TERM CASUAL ROLE with potential to transition to part time?

We are looking for a professional, caring and experienced receptionist to join our team in our family focused podiatry practice.

In this roleyou will be the first point of contact for our patients, providing exceptional customer service and working within the administration team of 4 to ensure the smooth operation of our office.

Responsibilities will include:

• Taking and returning phone calls in a courteous and professional manner
• Patient greeting and check in
• Making client bookings and managing the appointments schedule for 4 podiatrists
• Processing payments and HICAPS claiming
• Typing letters and reports

Importantly you MUST BE:

• available to work Monday - 9.15am to 6.15pm
• flexible to work additional days on a weekly basis and to cover annual and sick leave periods
• capable of undertaking flexible work hours as our practice is open 8am to 6pm Monday to Friday.
• be available to work additional paid hours in the first 2 weeks of employment for training

Criteria:

• previous experience in a medical reception or reception administrative role is essential
• strong organisational skills and the ability to multitask in a fast-paced environment
• possess a friendly, caring, and compassionate nature

What we offer

• Competitive hourly rate based on experience
• Extensive training
• A supportive and collaborative team environment