Casual Receptionist for growing Physiotherapy Practice

Melton Physio; Melton; On-site; AUD 36,000 - 44,000; Full time

Job summary

Melton Physio in Melton is seeking a bright casual receptionist to support day-to-day operations. You will greet patients, answer calls, manage diaries, handle billing and payments, and support a busy clinical team with administrative tasks.

Ideal candidates have prior reception/administration experience, strong MS Office skills, and the ability to multi-task while maintaining confidentiality. Evening and weekend shifts may be required.

Qualifications

• Previous experience in an administration/receptionist role is a must.
• Experience in a physiotherapy/medical/allied health setting preferred.
• Excellent phone manner, customer service and communication skills.
• Ability to work as part of a team and autonomously.
• Strong computer skills with MS Office; touch typing.
• Billing and payments using EFTPOS and payment software.
• Maintain patient and staff confidentiality at all times.
• Flexible to meet operating hours; casual Mon-Sat; extra hours possible.

Responsibilities

• Greet patients and handle telephone communications.
• Diary management and scheduling.
• Billing and processing of payments.
• Manage waiting room and general office duties.
• Liaise with patients, staff, management and suppliers.
• Maintain patient and staff confidentiality.
• Work across various shifts as required.

Skills

Receptionist

Administrative support

Microsoft Office

Phone communication

Tools

Practice management software

Job description

Casual Receptionist for growing Physiotherapy Practice

Melton Physio is a growing practice located in Melton. We are looking for a bright and enthusiastic person with a caring manner to join our friendly team on a casual basis in our busy reception.

The receptionist will assist in the day-to-day operations of the practice and be the first point of contact for patients entrusting us with their care. The role includes:

Greeting patients, telephone communication with patients, medical professionals and insurers; diary management, billing and processing of payments; management of waiting room and general office duties, including cleaning

Key Selection Criteria

Previous experience in an administration/receptionist role is a must

Previous experience working in a physiotherapy, medical or allied health area in a similar role is preferred, but not essential

Excellent phone manner, customer service and communication skills

Ability to work as part of a team and autonomously

Strong computer skills are essential with experience in Microsoft Office, including ability to touch type and use telephone systems

Experience with practice management software would be an advantage

Billing and processing payments using EFTPOS, HICAPS and payment software

Ability to maintain patient and staff confidentiality at all times

Must be highly motivated, have ability to multi-task, prioritise and problem solve

Excellent time management and organisations skills with attention to detail is required

Good personal presentation, reliable and punctual

Ability to liaise with all key stakeholders including patients, staff, management, medical professionals and suppliers

Flexibility to meet the operating hours of the practice and work across various shifts

The role requires availability on a casual basis Mon-Sat, days and evenings. Times and duration can vary across the week depending on the practice requirements. The successful applicant needs to be willing and able to work extra hours upon request.