Medical Receptionist

Elder St Practice; Newcastle City Council; On-site; AUD 39,000 - 47,000; Full time

Job summary

Elder St Practice in Lambton, Newcastle NSW, is seeking a Medical Receptionist/Medical Administrator to join a friendly team. The role is initially casual with potential to move into permanent part-time or full-time for the right person.

Responsibilities include front-desk service, answering phones, scheduling appointments, processing Medicare claims, and maintaining patient records. Candidates should have practice experience and strong communication skills in a busy GP setting.

Qualifications

• Experience in general practice or any medical/healthcare setting.
• Experience with Best Practice or similar software.
• Excellent communication and customer service skills.
• Friendly, approachable and professional with patients.
• Strong attention to detail.
• Can multitask and prioritise in a busy environment.
• Reliable, organised and takes initiative.
• Works well as part of a team but also independently.
• Understands confidentiality and patient privacy.

Responsibilities

• Welcoming patients and providing friendly, professional front-desk service.
• Answering phones and managing patient enquiries.
• Booking and managing appointments.
• Processing Medicare claims, payments and other billing.
• Scanning and processing correspondence, reports and results.
• Maintaining accurate patient records.
• Providing administrative support to GPs, nurses and the Practice Manager.
• Liaising with patients, doctors, nurses and other health professionals.
• Assisting with recalls, referrals and general practice workflows.
• General reception and administrative duties as required.
• Maintaining patient confidentiality and privacy.

Skills

Communication

Customer service

Attention to detail

Multitasking

Confidentiality

Tools

Best Practice

Job description

Medical Receptionist - Casual to commence | Potential for permanent part-time/full-time

Elder St Practice | Lambton, Newcastle NSW

Elder St Practice is a well-established, community-focused general practice in Lambton, caring for generations of local families. We are looking for a Medical Receptionist / Medical Administrator to join our experienced, friendly and supportive team.

The position will initially be offered on a casual basis, with the potential to move into an ongoing permanent part-time or full-time position for the right person.

Medical Receptionist - Casual to commence | Potential for permanent part-time/full-time

Elder St Practice | Lambton, Newcastle NSW

Elder St Practice is a well-established, community-focused general practice in Lambton, caring for generations of local families. We are looking for a Medical Receptionist / Medical Administrator to join our experienced, friendly and supportive team.

The position will initially be offered on a casual basis, with the potential to move into an ongoing permanent part-time or full-time position for the right person.

About the role

This is a varied medical administration role within a busy GP practice. Your responsibilities will include:

• Welcoming patients and providing friendly, professional front-desk service

• Answering phones and managing patient enquiries

• Booking and managing appointments

• Processing Medicare claims, payments and other billing

• Scanning and processing correspondence, reports and results

• Maintaining accurate patient records

• Providing administrative support to GPs, nurses and the Practice Manager

• Liaising with patients, doctors, nurses and other health professionals

• Assisting with recalls, referrals and general practice workflows

• General reception and administrative duties as required

• Maintaining patient confidentiality and privacy

About you

We are looking for someone who:

• Has previous experience in general practice or any other medical/healthcare setting

• Has experience with Best Practice or similar software, which is highly regarded

• Has excellent communication and customer service skills

• Is friendly, approachable and professional with patients

• Has strong attention to detail

• Can multitask and prioritise in a busy environment

• Is reliable, organised and takes initiative

• Works well as part of a team but is also comfortable working independently

• Understands the importance of confidentiality and patient privacy

Why join Elder St Practice?

This is a great opportunity for someone starting out in healthcare administration, as well as an experienced medical receptionist looking for a flexible role. The position will initially be casual, with the potential to become an ongoing permanent part-time or full-time role. We can offer some flexibility around days and hours for the right person, making this a great option if you’re returning to work after a break or looking for hours that fit around your other commitments.

If you are an experienced medical administrator who enjoys working with patients and being part of a friendly team, we would love to hear from you.