Casual Receptionist & Administration Assistant

Brighton Wellness Group; Somerville; On-site; AUD 50,000 - 70,000; Part time

Benefits offered by this job

Payable hourly rates

Free chiropractic care for staff

Staff discounts on services/products

Supportive team environment

Work-life balance

Job summary

Somerville Chiropractic is seeking a Casual Receptionist and Administration Assistant to join our busy wellness practice. You will greet clients, manage bookings, handle payments and support practitioners.

The role offers two reception shifts weekly with additional admin hours and opportunities for training and career growth within a positive, values-driven team. Hours will vary and may include mornings and afternoons; you will report to the Practice Manager and help ensure a smooth client

Qualifications

• Previous experience in reception, admin or customer service.
• Ability to work autonomously and take initiative.
• Strong organisational and time management skills.
• Confident and professional communication, written and verbal.

Responsibilities

• Greeting clients warmly and professionally.
• Managing bookings and appointment scheduling.
• Answering phone, email and in-person enquiries.
• Managing patient flow and supporting practitioners.
• Processing payments, HICAPS and third-party claims.
• Debtors management and follow-ups.
• Daily banking and end-of-day procedures.
• Maintaining confidentiality of patient records.
• Ensuring the clinic is presented to a high standard at all times.

Skills

Reception

Customer service

Time management

Communication

Confidentiality

Autonomous work

Team player

Education

Experience in reception/admin

Tools

Cliniko

HICAPS

Job description

Casual Receptionist & Administration Assistant

Pay Rate: $36.39 per hour weekdays and – $50.94 per hour weekends+ 12% Super

Free ongoing chiropractic care for all admin staff

Staff rates on services and discounts on products

Supportive, friendly and values-driven team environment

Encouraged work and life balance

Opportunity to work in a positive, professional and growing allied health business

Variety in your role, with the opportunity to take ownership and make it your own

Ongoing training, professional development and potential for career growth

Benefits and Perks

• Pay Rate: $36.39 per hour weekdays and – $50.94 per hour weekends+ 12% Super

• Free ongoing chiropractic care for all admin staff

• Staff rates on services and discounts on products

• Supportive, friendly and values-driven team environment

• Encouraged work and life balance

• Opportunity to work in a positive, professional and growing allied health business

• Variety in your role, with the opportunity to take ownership and make it your own

• Ongoing training, professional development and potential for career growth

About Us

A Happier, Healthier You.

Somerville Chiropractic is a well-established and progressive allied health practice dedicated to helping our clients achieve optimal health and wellbeing. We pride ourselves on delivering outstanding care in a warm, welcoming and professional environment.

Our multidisciplinary clinic offers a range of services including Chiropractic, Myotherapy, Remedial Massage and other complementary health services. We are passionate about supporting not only our clients, but also our team members, to grow, thrive and reach their full potential.

About the Role

This is a casual Receptionist and Administration Assistant role, ideal for someone who enjoys variety, responsibility and being an integral part of a busy wellness practice.

You will be joining our existing reception team, while also being offered additional admin hours to complete delegated administrative tasks. This role suits someone who can take initiative, work autonomously and manage their time effectively, while also collaborating well within a team.

Hours will vary week to week and may include:

• 2 Reception shifts per week (6-8 hours combined) - Currently Tuesday Mornings & Friday Afternoons

• Additional admin hours as required

• Flexibility to cover shifts when other team members are unwell or on leave

Shifts may fall between:

Mon - Fri: 6am - 7pm (shifts are maximum 6 hours)

Sat: 8am - 1pm

This is a long-term opportunity for the right candidate.

Reporting to the Practice Manager, this role is key to ensuring the smooth day-to-day running of the practice and delivering an exceptional client experience from start to finish.

About You

We are looking for a motivated, organised and proactive individual who thrives in a fast-paced environment. You are confident working independently, comfortable making decisions and enjoy taking ownership of tasks, while also being a supportive and reliable team player.

You take pride in your work, have a strong customer focused mindset and genuinely enjoy helping people. You are also able to understand and embody the clinic’s philosophy, values and approach to care, and confidently communicate this through the reception experience in a warm, consistent and professional manner.

Key Responsibilities

Reception Duties:

• Greeting clients warmly and professionally

• Managing bookings and appointment scheduling

• Answering phone, email and in-person enquiries

• Managing patient flow and supporting practitioners

• Processing payments, HICAPS and third-party claims

• Debtors management and follow-ups

• Daily banking and end-of-day procedures

• Maintaining confidentiality of patient records

• Ensuring the clinic is presented to a high standard at all times

Administration Support:

• Completing delegated admin tasks from the Practice Manager

• Assisting with internal systems, processes and documentation

• Supporting business operations and growth initiatives

• Helping with ad hoc administrative and organisational tasks as required

Skills, Experience and Qualities Required

• Previous experience in reception, admin or customer service (health or wellness experience advantageous but not essential)

• Ability to work autonomously and take initiative

• Strong organisational and time management skills

• High attention to detail

• Confident and professional communication skills, written and verbal

• Comfortable multitasking in a busy environment

• Willingness to learn practice systems, services and processes

• Experience with Cliniko preferred but not essential

• Basic IT troubleshooting skills

• Flexible availability and willingness to pick up extra shifts

• Reliable, honest and professional at all times

• Positive attitude, strong work ethic and a great sense of humour

You must have unrestricted rights to live and work in Australia.

If you love people, enjoy variety in your role and are looking for a position where you can truly make a difference and grow within a supportive wellness team, we would love to hear from you.