Casual Receptionist

Fountain Gate Medical Centre; Melbourne; Sur place; AUD 34 000 - 47 000; Plein temps

Avantages offerts par ce poste

Uniform supplied

Onsite parking

Great hourly wage

Excellent working environment

Résumé du poste

Fountain Gate Medical Centre Narre Warren VIC is seeking an experienced medical receptionist to join our established general practice. You will greet and register patients, manage calls, book appointments and handle Medicare claims in a fast-paced environment.

Weekend and evening availability is essential, with flexibility to cover shifts across our opening hours. The role supports a calm, confidential reception and collaborative teamwork with our health professionals.

Qualifications

• Reliable with a strong work ethic.
• Ability to work under pressure in a fast-paced practice.
• Ability to prioritise and multitask across tasks.
• Excellent communication and telephone skills.
• Self-motivated and proactive with a can-do attitude.
• Works autonomously and in a team environment.
• Shows initiative and willingness to learn.
• Flexible with hours and days.

Responsabilités

• Greet, assist and register new patients.
• Handle telephone enquiries and book appointments.
• Process payments and Medicare claims.
• Respond to emergencies and assist patients in distress.
• Maintain patient confidentiality across information.
• Follow policies, report needed changes, keep reception tidy.
• Follow up on results and correspondence.
• Assist with accounts and general admin.
• Maintain professional rapport with patients and health professionals.
• Perform other duties as requested by doctors or managers.
• Ensure reception area is neat and well maintained.

Connaissances

Reliability

Work under pressure

Multitasking

Excellent communication

Telephone manner

Autonomous and team work

Initiative and willingness to learn

Flexibility with hours/days

Outils

Best Practice

AutoMed

Description du poste

Fountain Gate Medical Centre – Narre Warren VIC

Fountain Gate Medical Centre is a well-established and thriving general practice. At our clinic we strive to achieve the best health outcomes for all our patients.

About the role

The role of a medical receptionist is varied, at times challenging but always rewarding.

Weekend and evening availability is a must as is general flexibility to cover a wide range of shifts across our opening hours.

Main Duties and responsibilities

• Greeting, assisting and registering new patients,
• Handling telephone enquiries and making appointments
• Processing payments and Medicare claims
• Helping patients in distress by responding to emergencies.
• Protecting patients’ rights by maintaining confidentiality of medical, personal, and financial information
• Maintaining operations by following policies and procedures, reporting needed changes.
• Following up on outstanding results and correspondence
• Assisting with accounts
• Maintaining professional rapport with all patients and health professionals
• Any duties requested of the employee by a doctor or a senior staff member
• Any other duties as requested by the practice manager
• Ensuring the reception area is well maintained, neat and clean.

Essential skills and experience

Reliability with a strong work ethic

Ability to work under pressure and in a fast paced environment

Ability to prioritise and multitask

Excellent communication skills and telephone manner

Self motivated and proactive

Ability to work autonomously and in a team environment

Demonstrated initiative and willingness to learn

Flexibility with hours and days

Knowledge of general administrative duties

Desirable skills and experience

• Previous experience in the medical industry
• Experience with medical software Best Practice and/or AutoMed
• Uniform supplied
• Excellent working environment
• onsite parking
• Great hourly wage