Casual Front Desk Host - Resort Guest Services

Seabreeze Resorts; Gold Coast City; On-site; AUD 30,000 - 39,000; Part time

Benefits offered by this job

Flexible hours

Casual position

Beachside location

Job summary

Sovereign Gold Coast is seeking a friendly Guest Services Agent to join our Front Office team at Surfers Paradise in a casual position. You will welcome guests, handle check-ins/outs and respond to enquiries with professional, guest-focused service.

The role offers flexible weekend hours with option for additional shifts during peak periods. Based on the Gold Coast, applicants from the area are preferred and there are opportunities for career progression within Seabreeze Resorts.

Qualifications

• Previous hotel, reception, accommodation or customer service experience preferred.
• Strong communication and interpersonal skills.
• Professional presentation and friendly nature.
• Ability to work independently and take initiative.
• Strong attention to detail and organisational skills.
• Reliable and committed to weekend shifts.
• Gold Coast-based applicants preferred.

Responsibilities

• Welcoming guests and providing exceptional customer service
• Managing check-ins and check-outs
• Handling reservations and guest enquiries
• Processing payments and daily front office transactions
• Assisting guests with local recommendations and requests
• Coordinating with housekeeping and maintenance teams
• Maintaining presentation standards throughout the hotel

Skills

Customer service

Communication

Interpersonal skills

Attention to detail

Flexibility

Job description

Sovereign Gold Coast is seeking a friendly Guest Services Agent to join our Front Office team at Surfers Paradise in a casual position. You will welcome guests, handle check-ins/outs and respond to enquiries with professional, guest-focused service.

The role offers flexible weekend hours with option for additional shifts during peak periods. Based on the Gold Coast, applicants from the area are preferred and there are opportunities for career progression within Seabreeze Resorts.