VIP Guest Experience Agent

Accor; Gold Coast City; Sur place; AUD 42 000 - 60 000; Plein temps

Avantages offerts par ce poste

ALL Heartist Membership

Family & Friends Discounts

ALL Loyalty Program

Accor Academy

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Résumé du poste

Mantra on View, part of Accor, is seeking a Guest Service Agent in Surfers Paradise on the Gold Coast. You will welcome guests, handle check-ins/outs, and promote hotel services while sharing local recommendations with guests.

We value front desk experience, strong communication, and the ability to multitask across shifts including nights and weekends, with access to Accor benefits and a supportive team atmosphere.

Qualifications

• Previous experience in hotel front desk operations is a valuable asset.
• Innovative approach to exceeding customer service expectations.
• Skilled at collaborating within teams, as well as working independently.
• Proven ability to multi task and thrive under pressure, supported by strong organisational and time management skills.
• Proficiency in both written and verbal communication.
• Available to work a variety of shifts including nights, overnights, weekends, and public holidays as required.

Responsabilités

• Roll out the red carpet of hospitality, ensuring every guest feels like a VIP from check-in to check-out.
• Confidant in communicating with guests and colleagues to ensure cohesive collaboration.
• Conquer challenges alongside guests, transforming dilemmas into success stories.
• Promote hotel amenities and services by having a deep understanding of products and offerings.
• Be the local legend, sharing information on neighbourhood hotspots and must-visit gems from your treasure trove of knowledge.
• Display proficiency in accurately handling reservations and managing guest accounts.

Connaissances

Front desk experience

Customer service

Team collaboration

Multitasking

Communication

Flexible shifts

Description du poste

Mantra on View, part of Accor, is seeking a Guest Service Agent in Surfers Paradise on the Gold Coast. You will welcome guests, handle check-ins/outs, and promote hotel services while sharing local recommendations with guests.

We value front desk experience, strong communication, and the ability to multitask across shifts including nights and weekends, with access to Accor benefits and a supportive team atmosphere.