Casual Front Desk Agent - Guest Experience

The Sebel Launceston; Launceston; Sur place; AUD 32 000 - 39 000; Plein temps

Résumé du poste

The Sebel Launceston is seeking a dynamic hospitality professional to join our Front Office team as Front Desk Reception. This casual role (15–38 hours per week) requires flexibility for afternoons, evenings and weekends in Launceston, Tasmania.

You will provide check-in/out, handle reservations, and deliver memorable guest experiences. Experience in hospitality and Opera PMS is preferred; training will be provided for suitable candidates.

Qualifications

• Experience in hospitality front desk or guest services.
• Strong communication and interpersonal skills.
• Ability to multi-task and work under pressure.
• Attention to detail and reliable.
• Unrestricted work visa for Australia.

Responsabilités

• Assist guests with check-in and check-out.
• Handle reservations via phone and email and upsell where appropriate.
• Run end-of-day audit processes.
• Provide guest assistance to enhance their stay.
• Act as ambassador for the hotel in customer interactions.
• Manage guest concerns and resolve issues.
• Assist with accounts payable/receivable tasks.

Connaissances

Guest services

Communication

Multitasking

Problem solving

Team player

Outils

Opera PMS

Description du poste

The Sebel Launceston is seeking a dynamic hospitality professional to join our Front Office team as Front Desk Reception. This casual role (15–38 hours per week) requires flexibility for afternoons, evenings and weekends in Launceston, Tasmania.

You will provide check-in/out, handle reservations, and deliver memorable guest experiences. Experience in hospitality and Opera PMS is preferred; training will be provided for suitable candidates.