Guest Experience Concierge & Porter — Flexible Hours

Federal Group; Hobart; On-site; AUD 32,000 - 39,000; Full time

Benefits offered by this job

Free staff meal per shift

Free parking onsite

Staff uniform provided

Discounts across brands

Learning and development opportunities

Job summary

Federal Group's Wrest Point venue in Tasmania is hiring for a casual front office and porter role. You will be the first friendly face for guests, checking them in and out, answering enquiries and supporting reservations.

You’ll help guests with luggage, escort to rooms, provide local information, and handle guest requests throughout the property. The role requires a flexible approach to hours on a 7-day roster, including weekends and evenings, plus a valid driver's licence.

Qualifications

• Excellent communication, interpersonal and time management skills.
• Friendly, welcoming approach to customer service.
• Previous front office, hotel or customer service experience preferred.
• Experience with RMS or hotel reservations software is a plus.
• Ability to multitask in a busy environment.
• Willingness to work across Reception and Porter duties.
• Flexible to work a 7-day roster, including weekends, public holidays and evenings.
• Unrestricted drivers licence (manual or automatic).

Responsibilities

• Greet guests and manage check-in/check-out.
• Assist with enquiries and reservations.
• Help guests with luggage and escort to rooms.
• Provide information about the hotel and local area.
• Handle guest requests throughout the property.

Skills

Communication skills

Customer service

Time management

Multitasking

Reception and porter duties

Flexible hours

Driver's license

Tools

RMS software

Job description

Federal Group's Wrest Point venue in Tasmania is hiring for a casual front office and porter role. You will be the first friendly face for guests, checking them in and out, answering enquiries and supporting reservations.

You’ll help guests with luggage, escort to rooms, provide local information, and handle guest requests throughout the property. The role requires a flexible approach to hours on a 7-day roster, including weekends and evenings, plus a valid driver's licence.