Casual Duty Manager

Monarch Hotels; Brisbane; Híbrido; AUD 40.000 - 60.000; Jornada completa

Descripción de la vacante

Acacia Ridge Hotel is seeking a Casual Duty Manager to lead the venue from the floor during evenings, late nights and weekends. You will take ownership of the venue when on shift and work closely with the General Manager to guide the team and ensure smooth operations.

This hands-on role suits someone who thrives in a buzzing hospitality environment, leads by example, and delivers outstanding service while maintaining safety, compliance and a strong team culture.

Formación

• Experience in hospitality management and shift leadership.
• Strong customer service focus with staff coaching skills.
• Comfortable working evenings, late nights and weekends.

Responsabilidades

• Managing the overall operation of the venue while on shift.
• Maintaining a strong, visible management presence on the floor.
• Leading, motivating and supporting a fun and energetic team.
• Coaching, training and mentoring staff to maintain high standards.
• Driving exceptional customer service across the venue.
• Managing busy evening and late-night trade.
• Supporting bar, gaming, TAB and Keno operations.
• Handling customer concerns calmly and professionally.

Descripción del empleo

Acacia Ridge Hotel is hiring a casual duty manager to work late nights and weekends!

About the Role

Love hospitality? Lead from the floor? Thrive when the venue is buzzing?Acacia Ridge Hotel is looking for an experienced and hands-on Casual Duty Manager to join our management team, with hours available predominantly across evenings, late nights and weekends.Known locally as The Ridge, Acacia Ridge Hotel is a proud Brisbane local offering food and beverage, a large gaming room, TAB and Keno, motel accommodation and multiple function spaces. But more importantly, we want to be the pub that feels like home.A place where our regulars are remembered, new customers are welcomed and every guest feels genuinely looked after.We’re looking for a Duty Manager who understands that great hospitality starts with the team on the floor.This isn't about sitting in an office and watching the night happen.You'll be right in the middle of it.As Duty Manager, you will take ownership of the venue and team during your rostered shifts, working closely with our General Manager and broader leadership team.

Key Responsibilities

• Managing the overall operation of the venue while on shift
• Maintaining a strong and visible management presence on the floor
• Leading, motivating and supporting a fun and energetic team
• Coaching, training and mentoring staff to maintain standards and develop their skills
• Driving exceptional customer service across the venue
• Managing busy evening and late-night trade
• Supporting bar, gaming, TAB and Keno operations
• Managing customer concerns and incidents calmly and professionally
• Working closely with security during late-night trade
• Ensuring liquor, gaming, RSA/RSG and venue compliance requirements are followed
• Maintaining strong venue presentation, cleanliness and service standards
• Monitoring labour and making sensible staffing decisions based on trade
• Assisting with cash handling, reconciliations and closing procedures
• Supporting stock management and stocktake processes
• Communicating clearly with the management team at shift handover
• Being willing to jump in and help wherever the venue needs you
• At The Ridge, our Duty Managers don't simply supervise a shift. They set the tone for it.

About You

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Why Work With Us

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