Casual Driver Licensing & Customer Service Officer

VicRoads Registration and Licensing Services (RLS); Melton; In loco; AUD 37.000 - 53.000; Tempo pieno

Vantaggi offerti da questo lavoro

Competitive salary

Salary packaging

Fitness Passport & discounts

Development opportunities

Descrizione del lavoro

VicRoads Registration and Licensing Services (RLS) in Melton VIC is hiring a Casual Customer Service Officer / Licence Testing Officer to deliver registration and licensing services, conduct driver licence tests, and assist customers with digital services in a dynamic, safety‑focused environment.

This casual role requires a full valid driver’s license, willingness to travel locally, and a positive, customer‑focused attitude. The position offers an hourly rate of $32.91 plus 25% loading.

Competenze

• Exceptional customer service skills with a positive can-do attitude.
• Excellent communication skills and strong work ethic.
• Adaptability and flexibility to change and new methods.
• Team player who goes above and beyond when required.
• Full valid driver’s license is required (not on P Plates).

Mansioni

• Deliver registration and licensing services at over-the-counter, telephone, and written enquiries.
• Conduct driver licence tests, vehicle checks and on-road driving assessments.
• Investigate and resolve customer enquiries and complaints, escalating as needed.
• Provide clear instructions, assess driving performance, and maintain a safe testing environment.
• Support process improvements and assist with digital transactions and services.

Conoscenze

Customer service

Communication

Adaptability

Team player

Driver's license

Willingness to travel

Descrizione del lavoro

VicRoads Registration and Licensing Services (RLS) in Melton VIC is hiring a Casual Customer Service Officer / Licence Testing Officer to deliver registration and licensing services, conduct driver licence tests, and assist customers with digital services in a dynamic, safety‑focused environment.

This casual role requires a full valid driver’s license, willingness to travel locally, and a positive, customer‑focused attitude. The position offers an hourly rate of $32.91 plus 25% loading.