Licensing & Customer Service Officer

VicRoads Registration and Licensing Services (RLS); Sale; On-site; AUD 65,000 - 70,000; Full time

Benefits offered by this job

Bonus potential

Salary packaging

Fitness Passport discounts

Family-friendly practices including 16

Job summary

VicRoads Registration and Licensing Services (RLS) in Sale is seeking a Customer Service Officer/Licence Testing Officer to deliver registration and licensing services, including over-the-counter, telephone, and written enquiries, and conduct driver licence tests and on-road assessments in line with policy.

You will join the South East Region, support digital transactions, resolve inquiries, and help maintain a safe testing environment while working toward team goals.

Qualifications

• Strong customer service mindset with attention to detail.
• Clear communication and proactive problem solving.
• Able to adapt to changing processes and new methods.
• Team oriented with willingness to support others.

Responsibilities

• Deliver registration and licensing services over the counter, by phone and in writing.
• Conduct driver licence tests, vehicle checks and on-road driving assessments.
• Investigate and resolve customer enquiries and complaints, escalating when needed.
• Provide guidance to customers through digital platforms and support digital transactions.
• Support team goals and contribute to performance targets.

Skills

Exceptional customer service

Excellent communication

Adaptability and flexibility

Team player

Intermediate computer literacy

Valid driver’s license

Willingness to travel

Navigate digital platforms

Job description

VicRoads Registration and Licensing Services (RLS) in Sale is seeking a Customer Service Officer/Licence Testing Officer to deliver registration and licensing services, including over-the-counter, telephone, and written enquiries, and conduct driver licence tests and on-road assessments in line with policy.

You will join the South East Region, support digital transactions, resolve inquiries, and help maintain a safe testing environment while working toward team goals.