Casual Customer Service & Licence Testing Officer – Benalla

VicRoads Registration and Licensing Services (RLS); Rural City of Benalla; On-site; AUD 37,000 - 53,000; Full time

Benefits offered by this job

Competitive salary and benefits

Bonus opportunities

Salary packaging

Job summary

VicRoads Registration and Licensing Services (RLS) in Benalla, VIC, is seeking enthusiastic Casual Customer Service Officers to deliver registration and licensing services, conduct driver licence tests, vehicle checks and on-road driving assessments. You will assist customers face-to-face and via phone or written enquiries in a fast-paced environment.

The role requires exceptional customer service, strong communication, adaptability, and a valid driver’s license (no P plates).

Qualifications

• Exceptional customer service skills and attention to detail.
• Excellent communication skills and strong work ethic.
• Adaptability and flexibility to change.
• Full valid driver's license required (no P plates).
• Willingness to travel as required.

Responsibilities

• Deliver registration and licensing services over the counter, by phone and in writing, including tests and driving assessments.
• Investigate and resolve customer enquiries and complaints, escalating when needed.
• Provide clear instructions, assess driving performance and maintain a safe testing environment.
• Contribute to process improvements and support team targets.
• Assist customers with digital transactions and services.

Skills

Customer service

Communication

Adaptability

Team player

Driver's license

Travel

Job description

VicRoads Registration and Licensing Services (RLS) in Benalla, VIC, is seeking enthusiastic Casual Customer Service Officers to deliver registration and licensing services, conduct driver licence tests, vehicle checks and on-road driving assessments. You will assist customers face-to-face and via phone or written enquiries in a fast-paced environment.

The role requires exceptional customer service, strong communication, adaptability, and a valid driver’s license (no P plates).