Casual Licensing & Customer Service Officer

Victorian R&L Services Trust; Broadmeadows; Vor Ort; AUD 37.000 - 53.000; Teilzeit

Benefits dieser Stelle

Bonus potential

Salary packaging

Fitness Passport

Staff discounts

Career development opportunities

Zusammenfassung

VicRoads in Broadmeadows is hiring casual Customer Service Officers to provide registration and licensing services in a dynamic environment. You will handle in-person, phone and written enquiries, conduct tests and checks, and support digital services with guidance from senior staff.

The role requires exceptional customer service, strong communication, and a valid driver’s licence; travel may be required.

Qualifikationen

• Exceptional customer service with a positive can-do attitude.
• Strong communication and interpersonal skills.
• Adaptable, flexible and eager to learn new methods.
• Team-oriented with a proactive approach.
• Moderate computer literacy and willingness to use digital tools.
• A full valid driver's license is required.
• Willingness to travel as needed.

Aufgaben

• Provide over-the-counter, telephone and written registration and licensing services.
• Conduct driver licence tests, vehicle checks and on-road driving assessments in line with policies.
• Investigate and resolve customer enquiries, escalating when required.
• Guide customers and staff; support digital transactions and services.
• Contribute to team targets and process improvements.

Kenntnisse

Exceptional customer service

Excellent communication

Adaptability

Team player

Intermediate computer literacy

Driver's license

Willingness to travel

Jobbeschreibung

VicRoads in Broadmeadows is hiring casual Customer Service Officers to provide registration and licensing services in a dynamic environment. You will handle in-person, phone and written enquiries, conduct tests and checks, and support digital services with guidance from senior staff.

The role requires exceptional customer service, strong communication, and a valid driver’s licence; travel may be required.