Customer Service & Licence Testing Officer (Casual)

Victorian R&L Services Trust; Hamilton; In loco; AUD 36.000 - 52.000; Part-time

Vantaggi offerti da questo lavoro

Competitive salary and benefits

Bonus eligibility

Professional development

Descrizione del lavoro

VicRoads is seeking Casual Customer Service Officers in Hamilton to deliver registration and licensing services across over-the-counter, telephone, and written enquiries. The role includes conducting driver licence tests and vehicle checks, with a focus on clear communication and high-level customer service.

You will resolve inquiries, assist with digital transactions, and work with the team to achieve performance targets while maintaining safety and service standards.

Competenze

• Exceptional customer service skills with a positive can-do attitude.
• Excellent communication both in person and over the phone.
• Adaptable and flexible to changing processes and methods.
• Team player who supports colleagues to meet targets.
• Intermediate computer literacy to handle digital transactions.

Mansioni

• Deliver registration and licensing services at the counter, on the phone, and in writing.
• Conduct driver licence tests, vehicle checks and on-road driving assessments.
• Investigate and resolve customer enquiries and complaints, escalating when needed.
• Provide clear instructions to customers and guide them through digital services.
• Support changes to improve customer service processes and help the team achieve targets.

Conoscenze

Customer service

Communication

Adaptability

Teamwork

Computer literacy

Driver's license

Travel readiness

Descrizione del lavoro

VicRoads is seeking Casual Customer Service Officers in Hamilton to deliver registration and licensing services across over-the-counter, telephone, and written enquiries. The role includes conducting driver licence tests and vehicle checks, with a focus on clear communication and high-level customer service.

You will resolve inquiries, assist with digital transactions, and work with the team to achieve performance targets while maintaining safety and service standards.