Casual Licensing & Customer Service Officer

VicRoads; Hamilton; In loco; AUD 36.000 - 52.000; Part-time

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Bonus opportunities

Salary packaging

Fitness Passport

Discounts to retailers

Descrizione del lavoro

VicRoads is hiring Casual Customer Service Officers in Hamilton to deliver registration and licensing services across counter, phone and written inquiries. You will conduct driver licence tests and road driving assessments in line with policy, while resolving customer inquiries and supporting process improvements.

The role requires exceptional customer service, strong communication, adaptability, and a valid driver’s license.

Competenze

• Excellent customer service with attention to detail.
• Excellent communication and strong work ethic.
• Adaptability, flexibility and agility with change.
• Team player who goes above and beyond when required.
• Intermediate computer literacy.
• Full valid driver’s license (not on P Plates).
• Reasonable travel is required.

Mansioni

• Deliver registration and licensing services in a dynamic customer environment, including over the counter, telephone and written enquiries, as well as conducting driver licence tests, vehicle checks and on-road driving assessments in accordance with established policies and procedures.
• Investigate and resolve customer enquiries and complaints, escalating matters to a supervisor where required.
• Provide clear instructions to customers, accurately assess and record driving performance, and maintain a high level of concentration and vigilance to ensure a safe testing environment.
• Exercise judgement to identify improvements to customer service processes and support change initiatives.
• Work collaboratively to achieve team and individual performance targets and contribute to team objectives.
• Provide guidance and support to less experienced staff and assist customers with digital transactions and services.

Conoscenze

Customer service

Communication skills

Team player

Adaptability

Computer literacy

Driver's license

Descrizione del lavoro

VicRoads is hiring Casual Customer Service Officers in Hamilton to deliver registration and licensing services across counter, phone and written inquiries. You will conduct driver licence tests and road driving assessments in line with policy, while resolving customer inquiries and supporting process improvements.

The role requires exceptional customer service, strong communication, adaptability, and a valid driver’s license.